Quinn Africano
Colorado Springs,CO
Summary
I'm a motivated employee with the desire to take on new challenges. I have a strong work ethic, am adaptable, and possess exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. My skills are generally geared towards car detailing at this point due to my current position however I am open and willing to new opportunities in other fields.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Detail Manager
Water Works Auto Spa
Colorado Springs, CO
05.2022 - Current
- Taught team members how to properly wash, wax and vacuum vehicles.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Directed 5-person team of detailing and reconditioning personnel.
- Documented orders, daily activities, weekly schedules and team performance.
- Implemented strategies designed to improve operational efficiency and reduce costs.
- Conducted regular reviews of staff performance to ensure high standards were met.
- Maintained accurate records of inventory levels, stock movements and customer orders.
- Monitored sales trends and adjusted staffing levels accordingly.
- Provided guidance and support to team members in order to increase productivity and efficiency.
- Facilitated smooth operations by managing the day-to-day activities of the team.
- Created standard operating procedures for all tasks related to detail management .
- Ensured customer satisfaction by providing excellent service and attention to detail.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-2022
Skills
- Inventory Control
- Training and Mentoring
- Manual Dexterity
- Quality Assurance
- Team Management
- Customer Service
- Employee Development
- Reliability
- Problem-Solving Abilities
- Interpersonal Skills
- Negotiation and Conflict Resolution
- Continuous Improvement
- Positive Attitude
- Task Prioritization
- Organizational Skills
- Adaptability and Flexibility
- Professionalism
Certification
- I have certifications for Microsoft Word and Excel
References
References available upon request.
Timeline
Detail Manager
Water Works Auto Spa
05.2022 - Current
High School Diploma -
Coronado High School
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