Quinn Hanley
Grand Rapids, MI,MI
Summary
Results-driven Logistics Coordinator at e2open with expertise in Microsoft Power BI and a strong focus on customer service. Successfully improved freight execution and on-time performance, while mentoring new team members. Proven leadership in enhancing operational efficiency and delivering exceptional service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Logistics Coordinator
e2open
Holland, US
05.2022 - Current
- Coordinated shipments of raw materials and ingredients across USA to ensure timely delivery.
- Gained subject matter expertise in transportation and software, including Microsoft Productivity Suite and Power BI.
- Planned, tracked, and executed domestic freight operations promptly, resolving transit delays and missed appointments.
- Aligned needs of customers, facilities, and carriers to meet key performance indicators for service efficiency.
- Partnered with Carrier Specialist to investigate performance indicators using BI Reporting and internal data analytics tools.
- Trained and mentored new employees to facilitate smooth onboarding and enhance logistics skills.
- Analyzed data and created visuals to highlight network strengths and weaknesses for performance review meetings.
- Contributed to project workbook group by creating and executing initiatives to improve account performance.
Server
Hancock GR & Leo’s On-Tap
Grand Rapids, US
04.2021 - 06.2022
- Delivered exceptional customer service, ensuring accurate orders and enjoyable dining experiences.
- Lead the server team to ensure excellent customer service across the entire restaurant.
- Maintained a high level of customer satisfaction through attentive and responsive service.
Education
Bachelor’s Degree - Business Administration
Grand Valley State University
Allendale, MI01.2022
Frederik Meijer Honors College
Allendale, MI01.2022
Skills
- Microsoft Productivity Suite
- Microsoft Power BI
- Customer Service
- Leadership
- SQL
- SAP
- Process Improvement
References
- Daniel Harrington, Hancock GR, (810)869-4955
- Sarah Schuil, Hancock GR, (616)334-9120
Timeline
Logistics Coordinator
e2open
05.2022 - Current
Server
Hancock GR & Leo’s On-Tap
04.2021 - 06.2022
Bachelor’s Degree - Business Administration
Grand Valley State University
Frederik Meijer Honors College
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