Quinn Lyon
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Wayfair
Phoenix, Arizona
03.2023 - 12.2023
- Tracked order progress to guarantee prompt delivery of goods or services.
- Acquired deep knowledge of products and services to effectively address customer inquiries.
- Collaborated with cross-functional teams to address intricate challenges and deliver customer-centric solutions.
BANQUET SERVER
Scottsdale Fairmont Princess
Phoenix, AZ
02.2017 - 08.2021
- Punctual and well-groomed, I consistently provide excellent service as a banquet server.
- Attentively listening and noting during pre-meals
- Streamlined show service operations for consistent execution of tasks according to the captain's guidance.
- Greeted and collected food allergy/accommodation information from guests, effectively communicating it to my assigned partner for the event.
FLIGHT ATTENDANT
Flight Attendant
St. George, UT
06.2018 - 04.2019
- Confirmed the availability and adequacy of required resources including food, beverages, blankets, reading material, emergency equipment during routine checks.
- Safety briefings attended, covering weather conditions, altitudes, routes and emergency procedures
- Announced and demonstrated safety and emergency procedures, including the usage of oxygen masks, seat belts, and life jackets.
- Verified passenger compliance with federal regulations during pre-flight and landing procedures.
- Provided prompt and eloquent service for in-flight food options.
- Provided necessary support to passengers with special assistance requirements
BANQUET SERVER
Executempts Southwest
Phoenix, AZ
01.2011 - 04.2017
- Adapted successfully to various environments while working at Executemps, a hospitality temp agency serving food and beverage establishments throughout Arizona. Received consistently positive feedback from guests for each event.
- Selected to serve notable VIP guests for major private events
- Received compliments from job site managers for my strong work ethic and were eager to have me available for future projects.
FOOD RUNNER
Quiessence at The Farm
Phoenix, AZ
02.2016 - 08.2016
- Effectively presented information about the food and beverage menu to stimulate guest interest
- Assisted the hostess by confirming phone reservations, recording specific food requests, and acknowledging special occasions
- Collaborated with server assistants in welcoming guests and serving fresh bread
- Supported kitchen operations by expediting food orders for chefs and servers.
LEAD LINE COOK
Sage Kitchen
Phoenix, AZ
08.2013 - 05.2014
- Ensured compliance with food regulations and safety precautions among employees
- Instructed peers on proper food presentation and preparation techniques
- Demonstrated cooking skills through hosting food demonstrations at both Whole Foods and Arizona's food festivals.
SERVER
Morton's Steak House
Phoenix, AZ
08.2011 - 03.2012
- Successfully completed a six-week intensive training program
- Provided top-notch and personable customer service with a professional demeanor
- Informed customers about daily specials and described different menu items, including ingredients and cooking methods.
Education
Some College (No Degree) - Early Childhood Special Education
PARADISE VALLEY COMMUNITY COLLEGE
Phoenix, AZSkills
- SkyWest Airlines In-flight Ground Training
- WSET Awards Level 2 qualification in Wine and Spirits Education Trust
References
References available upon request.
Timeline
Customer Service Representative
Wayfair
03.2023 - 12.2023
FLIGHT ATTENDANT
Flight Attendant
06.2018 - 04.2019
BANQUET SERVER
Scottsdale Fairmont Princess
02.2017 - 08.2021
FOOD RUNNER
Quiessence at The Farm
02.2016 - 08.2016
LEAD LINE COOK
Sage Kitchen
08.2013 - 05.2014
SERVER
Morton's Steak House
08.2011 - 03.2012
BANQUET SERVER
Executempts Southwest
01.2011 - 04.2017
Some College (No Degree) - Early Childhood Special Education
PARADISE VALLEY COMMUNITY COLLEGE
Similar Profiles
Ruby TrujilloRuby Trujillo
Outbound Operations Supervisor at WayfairOutbound Operations Supervisor at Wayfair
Angela HargraveAngela Hargrave
Sales Agent at WayfairSales Agent at Wayfair
SUEANN O’CONNORSUEANN O’CONNOR
Scheduling Manager at WayfairScheduling Manager at Wayfair