Quinn McElroy
Summary
Versatile professional with experience across business analysis, hospitality, and information technology. Skilled in streamlining operations, enhancing client experiences, and delivering data-driven insights. Adept at balancing analytical problem-solving with effective communication to design innovative, people-centered solutions that drive meaningful impact across diverse industries.
Overview
6
6
years of professional experience
Work History
Spa Operations Lead
Civana Wellness Resort & Spa
08.2023 - 06.2024
- Developed & implemented work process improvements to streamline daily operations & elevate the guest experience
- Collaborated with leadership to address & problem solve the unique complexities of a growing luxury wellness resort
- Performed managerial duties as it pertained to daily operations such as opening/closing the Spa, coaching fellow team members, & resolving elevated guest issues
Spa Receptionist
Civana Wellness Resort & Spa
02.2023 - 08.2023
- Provided exceptional client care and educated clients on the diverse offerings & benefits of a holistic wellness spa
- Adapted to & implemented new operational procedures in a constantly changing startup environment
Compliance Analyst
Capco Consultancy
01.2023 - 04.2021
- Collaborated in a cross-functional team supporting various business units to ensure effective communication and execution of compliance policy and procedure of the organization’s consumer loan products
- Adhered to all ongoing regulatory requirements in a constantly changing environment to deliver accurate information and quality assurance
Business Analyst
American Express
07.2019 - 01.2020
- Developed and maintained thorough product owner documentation for training and migration purposes
- Analyzed the client’s IT environment and asset tracking processes to assist in project strategy and scope
- Tracked and reconciled all software within the enterprise IT environment to analyze the risk and compliance status of individual business units in accordance with federal guidelines
Helpdesk Analyst
Arizona Diamondbacks
01.2019 - 07.2019
- Presented innovative solutions to optimize workflow and procedure within the helpdesk to increase efficiency and accuracy of IT Support metrics
- Managed helpdesk operations and trained interns on the IT environment and relevant concepts
- Collaborated with the Computer Systems Director and end users to recommend work process improvements and upgrade existing internal apps
IT Intern
Arizona Diamondbacks
01.2018 - 12.2018
- Managed the helpdesk ticket system to diagnose and resolve day to day technology requirements across all business levels on site and remotely
- Imaged, configured, and maintained over 800 computer assets in a domain environment
Education
Bachelor of Science - Computer Information Systems
W. P. Carey School of Business, Arizona State University
Tempe, AZ05.2019
Skills
- Analytical & Detail Oriented
- Proactive & Adaptable
- Team Leadership
- Business Analysis
- Process Improvement
- Collaboration & Active Listening
Certification
Usui Reiki Master Teacher (RMT) - November 2021
Timeline
Spa Operations Lead
Civana Wellness Resort & Spa
08.2023 - 06.2024
Spa Receptionist
Civana Wellness Resort & Spa
02.2023 - 08.2023
Compliance Analyst
Capco Consultancy
01.2023 - 04.2021
Business Analyst
American Express
07.2019 - 01.2020
Helpdesk Analyst
Arizona Diamondbacks
01.2019 - 07.2019
IT Intern
Arizona Diamondbacks
01.2018 - 12.2018
Bachelor of Science - Computer Information Systems
W. P. Carey School of Business, Arizona State University
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