Quinn Sellwood
Flagstaff
Summary
Experienced with leading teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Safeway
01.2021 - 08.2024
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Fostered positive customer relationships by consistently delivering attentive service with a friendly demeanor.
- Managed and motivated employees to be productive and engaged in work.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Summer Camp Music Director
School of Rock
07.2024 - 07.2024
- Led live music performances and rehearsals, directing young musicians to achieve their first-time performances.
- Educated the attending campers in their knowledge of instruments and audio equipment (Guitar, Bass, Piano, Drum kit, amplifiers, PA, soundboards, etc.).
- Fostered music knowledge by selecting diverse and engaging musical pieces.
- Evaluated musician stage presence regularly, offering guidance on areas requiring improvement or adjustment in technique or interpretation.
- Planned and scheduled rehearsals and performances and arranged details such as song casting and instrumentation.
Independent Guitar Instructor
Self Employed
01.2020 - 08.2023
- Mentored and provided guitar instruction to students of varying age and skill levels.
- Developed lesson curriculum based on student skill level.
- Developed comprehensive lesson plans, covering music theory, technique, and performance skills for various genres of guitar music.
Sales Associate
Spirit Halloween Super Store
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Education
Bachelor of Science - Mechanical Engineering
Northern Arizona University
Flagstaff, AZ05-2027
Skills
- Customer service
- Problem-solving
- Time management
- Instrument knowledge
- Live music production
Timeline
Summer Camp Music Director
School of Rock
07.2024 - 07.2024
Sales Associate
Spirit Halloween Super Store
08.2021 - 11.2021
Customer Service Manager
Safeway
01.2021 - 08.2024
Independent Guitar Instructor
Self Employed
01.2020 - 08.2023
Bachelor of Science - Mechanical Engineering
Northern Arizona University
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