Quinn Smith
Montclair,NJ
Summary
Dynamic Direct Care Counselor with United Cerebral Palsy, skilled in crisis prevention and daily living support. Successfully fostered trust and communication with clients, enhancing their mental health outcomes through therapeutic sessions. Proven ability to implement innovative outreach programs as a Youth Outreach Worker, empowering at-risk youth to make positive life choices.
Overview
13
13
years of professional experience
Work History
Package Handler
Federal Express
02.2025 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Senior Vice President of Promotions
Universal Music Group
01.2024 - 01.2025
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Secured vital partnerships with industry leaders, enhancing company reputation and expanding market reach.
- Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
Direct Care Counselor
United Cerabal Palsy
12.2018 - 03.2023
- Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
- Served as a liaison between clients, their families, and the treatment team, fostering strong communication channels and promoting collaborative care efforts.
- Prepared healthy foods based on personalized nutrition plans.
- Conducted regular safety checks within the residential environment to minimize risk factors associated with potential accidents or incidents involving clients.
- Facilitated therapeutic group sessions, encouraging open communication among participants and improving overall mental health outcomes.
Youth Outreach Worker
Fortune Society
04.2014 - 03.2018
- Enhanced youth engagement by implementing innovative outreach programs and activities.
- Organized community events to promote awareness of available resources for young people in need.
- Mentored and guided adolescents, fostering personal growth and positive decision-making skills.
- Implemented evidence-based best practices in program development to ensure maximum impact on youth outcomes.
- Provided crisis intervention services to address immediate challenges faced by at-risk youth, including homelessness, substance abuse, and mental health issues.
Recreational Director
Volunteers of America
02.2012 - 03.2014
- Managed budgets and resources effectively to ensure smooth operation of all recreational facilities and programs.
- Coordinated volunteer opportunities for residents interested in supporting the department's initiatives.
- Promoted interest in recreational activities such as community outings, gardening and arts and crafts through consistent posts on social media platforms.
- Developed partnerships with vendors to secure quality equipment and supplies at competitive pricing.
- Handled conflict resolution professionally when confronted with participant concerns and maintained a positive atmosphere for everyone involved.
Education
Bachelor - Mass Communication
Clark Atlanta University
Atlanta, GA05.1999
Skills
- Daily living support
- Anxiety management
- Safety awareness
- Crisis prevention
- Risk evaluation
- Verbal de-escalation
- Behavioral management
- Resilience building
Timeline
Package Handler
Federal Express
02.2025 - Current
Senior Vice President of Promotions
Universal Music Group
01.2024 - 01.2025
Direct Care Counselor
United Cerabal Palsy
12.2018 - 03.2023
Youth Outreach Worker
Fortune Society
04.2014 - 03.2018
Recreational Director
Volunteers of America
02.2012 - 03.2014
Bachelor - Mass Communication
Clark Atlanta University
Similar Profiles
Marcis FloydMarcis Floyd
Material Handler at Federal ExpressMaterial Handler at Federal Express
Darlyne AguilarDarlyne Aguilar
Courier at Federal ExpressCourier at Federal Express
Reanna RadfordReanna Radford
Operational Supervisor at Federal ExpressOperational Supervisor at Federal Express