Quinn Williams
Aliso Viejo,California
Summary
Multi-talented employee with customer service, multitasking, documentation and time management abilities. Devoted to giving every customer a positive and memorable experience. Looking for a role where customer wellness and happiness is highly valued.
Overview
7
7
years of professional experience
Work History
Pets Hotel Guest Service Associate
PetSmart
Aliso Viejo, CA
01.2024 - Current
- Processed payments from customers for boarding or other services provided by the hotel.
- Maintained cleanliness of kennels, play areas, and other common spaces in the pet hotel.
- Provided detailed information to customers about the services offered at the pet hotel.
- Administered medications as instructed by veterinarians or owners.
Front Sales
Apntech
Anaheim, CA
10.2023 - 11.2023
- Researched customer needs and preferences to identify opportunities for new business.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Provided customers with product information, pricing and availability.
Scheduler/Manager Trainee
Happy Spa Dogs
Laguna Hills, CA
06.2022 - 10.2023
- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
- Provided customer service through effective telephone communication and follow-ups.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Updated reports and daily logs for management use and permanent files.
- Provided information regarding services and policies.
- Provided delay updates and information regarding special circumstances.
Courtesy Clerk
Stater Brothers
Colton, CA
08.2019 - 09.2019
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted with price checks, go-backs, and replenishing supplies.
- Improved product knowledge on continuous basis to provide optimal service.
Deli Clerk
Ralphs Grocery
Aliso Viejo, CA
08.2018 - 09.2018
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Assembled and served meals according to specific guest requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Data Entry Clerk
Kimco Staffing
Irvine, CA
07.2017 - 09.2017
- Followed data program techniques and procedures to maintain data entry requirements.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed and updated account information in company computer system.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Education
Bachelor of Science - Plant Biology
University of California Riverside
Riverside, CA05.2022
Skills
- Problem-Solving
- Conflict Resolution
- Listening Skills
- Telephone Etiquette
- Account Management
- Customer Service
Timeline
Pets Hotel Guest Service Associate
PetSmart
01.2024 - Current
Front Sales
Apntech
10.2023 - 11.2023
Scheduler/Manager Trainee
Happy Spa Dogs
06.2022 - 10.2023
Courtesy Clerk
Stater Brothers
08.2019 - 09.2019
Deli Clerk
Ralphs Grocery
08.2018 - 09.2018
Data Entry Clerk
Kimco Staffing
07.2017 - 09.2017
Bachelor of Science - Plant Biology
University of California Riverside
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