Quinn Wise
London,England
Summary
Seasoned operations management leader with 10 years of proven success optimizing end-to-end supply chain and logistics operations. Skilled in driving cost reductions, increasing efficiency, and ensuring on-time delivery through strategic planning and process improvements. Adept at building, training, and motivating high-performing teams, leveraging data-driven insights, and maintaining strict adherence to industry standards and corporate policies to achieve sustainable growth and operational excellence.
Overview
7
7
years of professional experience
Work History
Pathways Operations Manager - MBA
Amazon
11.2023 - Current
- I am in charge of all Under The Roof (UTR) operations for one of the largest delivery stations in the UK, having processed over 21M shipments in the last year
- Since the start of my tenure, I've worked with all of my reporting lines to increase our performance ranking over 300 places to 55th in the world (out of 815 delivery stations) and the highest ranking the site has ever achieved
- Increased the total operational throughput of the site by 95.60% between January and May
- Collaborated with the site HR team to improve our people-related metrics, achieving a 4th-place ranking among 23 regional sites.
- Created and implemented tracking mechanisms to focus on our core operational performance leading to a 10.16% increase in Stow, Pick, and Induct rates between July and September
Pathways Operations Manager - MBA
Amazon
08.2022 - 11.2023
- I was in charge of the Inbound Operations for a 4,600 member Fulfillment Center
- During my Area Manager rotation, I oversaw a team of 130+ associates across 3 scheduling cohorts within the Inbound operation.
- Within the first 4 months I tracked, managed, and coached all 3 of my cohorts to the top 3 positions in Productivity and Quality at the site.
- During my Operations Manager rotation, I oversaw 5 managers across 7 scheduling cohorts with 500+ associates.
- Oversaw a 50% reduction in Quality - Multiple Events errors
- In my first three months as Operations Manager, I developed a tracking tool that leveraged Amazon’s ADAPT system (used to document policy infractions) to more accurately record and address Idle Time. Since its implementation, the tool has been adopted across all functional areas of the facility, resulting in a 300% increase in Idle Time entries and improved operational accountability
Senior Operations Manager
TodayTix Group
04.2020 - 06.2022
- Coordinated logistics for $100M per year operations
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks
- Optimized returns and investments by effectively managing and directing distribution operations
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10 member management team with ~30 direct reports
Senior Procurement Manager
TodayTix Group
08.2017 - 04.2020
- Drove operational improvements which resulted in savings and improved profit margins
- Adjusted procedures as needed to maximize department effectiveness
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Spearheaded quality control measures to minimize downtime and increase worker output based on weekly efficiency reports
- Boosted team performance with enhanced employee evaluation processes
Education
Master of Science - Supply Chain Management
Michigan State University
East Lansing, MIBachelor of Arts - Theatre
Millikin University
Decatur, ILMaster of Business Administration - Data Analytics
Indiana University
2025
Skills
- Change management experience
- Advanced Excel knowledge and experience
- Budgeting and forecasting
- Risk analysis and management
- Work flow planning
- Project and life cycle development
- Supply chain logistics
- Data Analysis
- Startup background
- Performance Evaluations
- Operations management
- Customer relations specialist
- Natural leader
- Purchasing and procurement
- Staff Management
- Schedule management
Education
Decatur, IL,East Lansing, MI
Contact
London, IG1
Timeline
Pathways Operations Manager - MBA
Amazon
11.2023 - Current
Pathways Operations Manager - MBA
Amazon
08.2022 - 11.2023
Senior Operations Manager
TodayTix Group
04.2020 - 06.2022
Senior Procurement Manager
TodayTix Group
08.2017 - 04.2020
Bachelor of Arts - Theatre
Millikin University
Master of Business Administration - Data Analytics
Indiana University
Master of Science - Supply Chain Management
Michigan State University
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