Austin Knoblauch

• Oversaw operations and management of three departments, including security, shuttle, and market. Led recruitment and training efforts to build a skilled workforce. Coordinated departmental activities to enhance overall performance and service delivery.
• overall responsibility of managing and overseeing the day to day operations and staff at the Grand Timber Lodge with a concentrated focus on evening operations.
• Counsel and coordinate with Engineering, Housekeeping, Guest Services, and RMS and act on their behalf when necessary.
• Developed and managed comprehensive budgets for all three departments.

· Scheduling

· Manage 20 direct reports (Front Desk, Night Audit, Activities and Bell)

· Payroll, Reviews & Performance

· Hiring and Onboarding

• Oversaw front desk operations to ensure seamless guest check-in and check-out experiences.
• Trained and mentored new front desk staff on customer service protocols and software systems.
• Resolved guest inquiries and complaints with professionalism, enhancing overall satisfaction.
• Developed training materials for new hires, standardizing operational procedures across the team.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.