Dennis Enger
Summary
Dynamic leader with a proven track record at The Home Depot, enhancing operational efficiency and employee satisfaction. Skilled in safety compliance and staff development, I excel in fostering team collaboration and driving continuous improvement. Achieved significant revenue growth through strategic project management and exceptional customer service.
Overview
29
29
years of professional experience
Work History
Night Operations Manager
The Home Depot
Redmond, OR
08.2005 - 11.2024
- Established a positive work culture through effective leadership techniques, resulting in higher levels of job satisfaction among nighttime employees.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Enhanced communication between departments on different shifts through the implementation of detailed handover reports and interdepartmental meetings.
- Conducted performance evaluations for night staff members, providing constructive feedback and opportunities for growth.
- Oversaw security measures at the facility, ensuring a safe environment for both employees and customers alike during night hours.
- Provided ongoing coaching and mentoring to junior team members, fostering an atmosphere of continuous learning and development within the night shift workforce.
Warehouse Supervisor
Mohawk Industries Inc
Las Vegas, NV
05.2001 - 03.2003
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Completed daily operations on time and maintained high standards of accuracy.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Supervised shipping and handling operations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Waterproofer/Safety Supervisor
Sealant Technology
San Jose, CA
07.1995 - 12.2000
- Assisted clients in understanding the benefits of different waterproofing options, guiding them towards the most suitable solution for their needs.
- Developed comprehensive repair plans for existing water damage issues, restoring structural integrity to affected buildings.
- Maintained a safe working environment by adhering to safety regulations and industry best practices.
- Increased longevity of building structures by applying high-quality waterproofing products in various environments.
- Collaborated with architects, engineers, and other professionals to deliver the highest quality waterproofing solutions.
- Conducted detailed assessments of building structures to determine appropriate waterproofing methods and materials needed.
- Provided exceptional customer service throughout each phase of the project, from initial consultation through final inspection and follow-up maintenance checks as necessary.
Education
High School Diploma -
Redmond High School
Redmond, OR06-1985
Skills
- Safety compliance
- Staff training and development
- Change management experience
- Continuous improvement mindset
- Quality control
- Emergency response planning
- Process improvement strategies
- Project management experience
- Team building expertise
- Resource allocation proficiency
- Decision-making capacity
- Employee engagement
- Strong leadership
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Conflict resolution
- Recruitment and hiring
- Operations management
- Goal setting
- Inventory tracking and management
- Professionalism
- Staff management
Timeline
Night Operations Manager
The Home Depot
08.2005 - 11.2024
Warehouse Supervisor
Mohawk Industries Inc
05.2001 - 03.2003
Waterproofer/Safety Supervisor
Sealant Technology
07.1995 - 12.2000
High School Diploma -
Redmond High School