Quinna Perry
Manhattan,USA
Summary
Customer-oriented candidate with a solid background in customer relations. Dedicated to delivering exceptional customer service and ensuring guest satisfaction. Interacts with guests in a friendly and courteous manner, consistently providing top-notch service. Committed to leaving a lasting and positive impression. Strives to exceed expectations and create memorable experiences for every customer.
Overview
13
13
years of professional experience
Work History
Food and Beverage Manager
Highgate hotel
04.2023 - 05.2024
- Managed daily operations in high volume, fast-paced restaurant
- Distributed food to service staff for prompt delivery to customers
- Promoted safe working conditions by monitoring safety procedures
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews
- Collaborated with marketing team to promote special events
- Inspected dining and serving areas for cleanliness and proper setup
- Trained new employees to perform duties
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services
- Time management/multitasking
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages
Le Botaniste
Assistant Manger
01.2023 - 04.2024
- Worked effectively in fast-paced environments.
- Developing team by setting example
- Place orders as needed
- Inventory monthly
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant General Manager
Le Pain Quotidian
01.2020 - 01.2023
- Supervise the entire store as well as employees
- Ensure that all staff members are providing excellent service to the guest
- Training new employees, and ensure with food and beverage knowledge
- Monitor dining room to ensure guest experience
- Scheduling and approve PTO / sick leave
- Work with individual workers to improve performance
- Place all orders to run the business
- Bank run/cash handling
- POS knowledge
- Handle sales & labor weekly
- Inventory weekly
Server
Le Pain Quotidian
01.2016 - 07.2020
- Provide an excellent service in NYC busy restaurant
- Consistently adhere to quality exceptions, and standards
- Effectively communicate orders to kitchen, and accommodate request
- Anticipate guests needs and address all requests promptly
Barista/Retailer
Le Pain Quotidian
10.2013 - 01.2016
- Make and server specialty coffee and tea beverages
- Speak and interact with both new and regular customers
- Maintain a clean and sanitized workstation
- Adhere to recipes and presentations for food and beverage items
Server
Olive Garden
02.2011 - 07.2013
- Deliver friendly exceptional and fast service
- Answer questions about menu selections, and make recommendations
- Skillfully anticipate and address guests’ needs
- Managed closing duties, including restocking, and reconciliation of cash money
Education
High School Diplomat -
Monroe College
01.2018
Skills
- Team building
- Time Management
- Adaptability and Flexibility
- Multitasking
- POS Terminal Operation
- Food and Beverage Operations
- Wine pairing
- Ordering Supplies
- Employee Supervision
- Customer Service
- Inventory Management
- Scheduling
- Reliable and Responsible
- Excellent Communication
Timeline
Food and Beverage Manager
Highgate hotel
04.2023 - 05.2024
Le Botaniste
Assistant Manger
01.2023 - 04.2024
Assistant General Manager
Le Pain Quotidian
01.2020 - 01.2023
Server
Le Pain Quotidian
01.2016 - 07.2020
Barista/Retailer
Le Pain Quotidian
10.2013 - 01.2016
Server
Olive Garden
02.2011 - 07.2013
High School Diplomat -
Monroe College
Similar Profiles
Alan Di LeoAlan Di Leo
General Manager at Iron Horse Hotel - Highgate HotelsGeneral Manager at Iron Horse Hotel - Highgate Hotels
Veronica ChavezVeronica Chavez
Nurse at Highgate Senior LivingNurse at Highgate Senior Living
Diane SchillingDiane Schilling
Medication Aide at Highgate Senior LivingMedication Aide at Highgate Senior Living