Quinn Dam
Anaheim,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
Work History
Crew Member
LA Italian Kitchen
04.2023 - Current
- Worked well with teammates and accepted coaching from management team
- Took approximately 150 orders on POS per shift, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Handcrafted pizzas with care and attention to cleanliness
Crew Member
Wetzel Pretzels/Coldstone Creamery
01.2023 - 04.2023
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of restaurant to promote clean image
- Operated cash register to ring up final bill and process various forms of payment
- Packaged reheated food items with care and maintained cleanliness
- Prepared ice cream following company guidelines and training
Restaurant Server & Cashier
Le Kitchen
01.2022 - 11.2022
- Assisted customers in selecting menu items based on personal preferences
- Coordinated with the kitchen staff to update customers on unavailable dishes and wait times
- Provided enthusiastic and excellent service, resulting in increased referrals and walk-in business
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by 90%, efficiently managing orders and ensuring timely delivery of meals.
Education
Bachelor of Science - Nursing
CSU Long Beach
Long Beach, CA05.2027
Skills
- Customer Service
- Workstation Setup and Breakdown
- Health and Safety Compliance
- Performance Improvement
- Food and Beverage Service
- Order Management
- Guest Relations Management
- Menu Memorization
Languages
Vietnamese
Native or Bilingual
Timeline
Crew Member
LA Italian Kitchen
04.2023 - Current
Crew Member
Wetzel Pretzels/Coldstone Creamery
01.2023 - 04.2023
Restaurant Server & Cashier
Le Kitchen
01.2022 - 11.2022
Bachelor of Science - Nursing
CSU Long Beach
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