Quinne-Tiffanee Henderson
Virginia Beach
Summary
Hardworking and versatile individual with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities. Highly organized and detail-oriented with 10+ years of experience in administrative support and customer service. Proven ability to handle multiple tasks efficiently and effectively, while maintaining excellent communication and interpersonal skills. Always knowledgeable, prompt and empathic to customers while multitasking.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mental Health Technician
UofL Health
Louisville
10.2022 - 12.2023
- Provide assistance to emotionally disturbed, mentally impaired, and disabled patients.
- Provide routine care to patients, such as grooming, bathing, dressing, etc.
- Obtain specimens, weights, glucose monitoring, and vital signs of patients.
- Observes patients for any abnormal behavior or physical signs.
Pharmacy Technician
Walgreens
01.2013 - 01.2023
- Help prepare and give out prescription medication.
- They take prescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills, measure medication, label and give instructions for medicine, and help take payments.
Customer Service Advocate
Aerotek Staffing Solutions
09.2017 - 12.2017
- Worked as a temporary Customer Service Advocate for ADP.
- In charge of handling Lab Corp employees current and new plan year benefits.
- Navigating through various systems to ensure quality and efficient enrollment and changes.
Manufacturing Associate
General Electric
Louisville
05.2012 - 05.2017
- Responsible for assembling parts for production of GE washers and dryers.
- Duties consist of five rotating jobs that involve lifting, pulling, pushing, twisting and repetitive motion.
- Constant monitoring of equipment is required for all job duties.
Administrative Assistant
Humana
Louisville
01.2009 - 01.2012
- Completed various assignments at multiple locations in Louisville.
- Obtained experience as an agent support representative for Humana.
- The duties were to assist agents with the certification process for new and existing clients, also assisted clients via telephone regarding questions relating to insurance coverage.
Education
High school or equivalent -
Skills
- Billing
- Pharmacy
- Customer Service
- Word
- Pharmacy Technician Experience
- Cash Handling
- Typing
- Medical Terminology
Certification
- Pharmacy Technician Certification
- CPR Certification
- CPI Certification
- PCA
- First Aid/CPR
Additional Information
Currently caretaking for my paraplegic child with T1/T2 spinal injury.
Timeline
Mental Health Technician
UofL Health
10.2022 - 12.2023
Customer Service Advocate
Aerotek Staffing Solutions
09.2017 - 12.2017
Pharmacy Technician
Walgreens
01.2013 - 01.2023
Manufacturing Associate
General Electric
05.2012 - 05.2017
Administrative Assistant
Humana
01.2009 - 01.2012