QUINNIE CAUSON
Houston
Summary
Customer-focused hospitality professional with experience in guest relations, customer engagement, and team leadership. Proven track record of enhancing customer satisfaction, resolving issues efficiently, and delivering exceptional service in high-pressure environments. Skilled in communication, cash handling, and creating positive interactions that support customer loyalty and sales growth.
Overview
11
11
years of professional experience
Work History
Guest Service
Marriott International, Inc.
Houston
11.2025 - Current
- Provided excellent customer service by assisting guests with requests and creating positive experiences.
- Resolved concerns efficiently while maintaining professionalism in a fast-paced environment.
- Managed multiple tasks while communicating effectively with guests and team members.
- Built strong skills in customer relations, problem-solving, and teamwork.
Front Desk Supervisor
IHG Hotels & Resorts
Pearland
03.2025 - Current
- Provided outstanding customer service and created positive guest experiences in a high-volume environment.
- Managed guest requests, check-ins, and concerns, while ensuring efficient daily operations.
- Handled cash, payments, and reservations with accuracy and attention to detail.
- Assisted in leading team members and maintaining smooth front desk operations.
- Developed strong skills in communication, leadership, multitasking, and customer relations.
Hospitality Supervisor
Thierry Chocolaterie Patisserie
Vancouver
01.2022 - 01.2025
- Cultivate relationships with guests, ensuring exceptional satisfaction and loyalty.
- Oversee recruitment, training, and development of front-of-house staff to enhance service quality.
- Manage inventory processes, including weekly counts and forecasting future needs.
- Coordinate daily operations, optimizing staff performance to meet labor targets.
- Resolve customer complaints effectively, transforming negative experiences into positive outcomes.
Seasonal Sales Associate
Michael Hill
Burnaby
01.2022 - 01.2024
- Deliver exceptional customer service to enhance guest experiences.
- Organize and assemble display products for optimal visual appeal.
- Support sales team by coordinating inventory and managing stock levels.
- Handle phone inquiries and process orders efficiently.
- Foster positive relationships with customers and team members.
Concierge
Arthaland Corporation
Taguig City
01.2018 - 01.2019
- Foster positive relationships with residents through effective communication and personalized service.
- Manage special requests, including transportation arrangements and event reservations.
- Perform clerical duties, including data entry, report generation, and internet research.
- Coordinate logistics for incoming and outgoing mail and parcels.
- Maintain professionalism while handling multiple tasks in a fast-paced environment.
Intern
United Airlines
Pasay City
12.2016 - 02.2017
- Greeted passengers at check-in and verified travel documents.
- Assisted with boarding gate procedures and passenger inquiries.
- Escorted unaccompanied minors from check-in to gate.
Intern
NATC Travel and Tours
Parañaque City
10.2016 - 01.2017
- Collected and processed client payments.
- Advised clients on travel requirements, including visas and passports.
- Issued and sent tickets to clients.
- Communicated updates and itinerary changes.
- Handled complaints and processed refunds.
Intern
Solaire Resort and Casino (Bloomberry Resorts and Hotels, Inc.)
Parañaque City
04.2015 - 06.2015
- Maintained cleanliness and organization of work area.
- Facilitated orientation and tracked pre-employment requirements.
- Contacted employees regarding benefits applications.
- Released final pay to resigned employees.
- Maintained a professional and well-groomed appearance.
Education
Hospitality and Tourism Management - Hospitality Management
Canadian College of Technology And Business
Vancouver, BC, Canada05-2024
Bachelor's Degree - International Travel and Tourism Management
Lyceum of The Philippines University
Manila, Philippines05-2017
Skills
- Customer relationship management
- Front desk operations
- Cash handling
- Staff training
- Event coordination
- Hospitality management
- Team leadership
- Conflict resolution
- Decision making
- Active listening
- Making offers
- Upselling strategies
References
Available upon request.
Timeline
Guest Service
Marriott International, Inc.
11.2025 - Current
Front Desk Supervisor
IHG Hotels & Resorts
03.2025 - Current
Hospitality Supervisor
Thierry Chocolaterie Patisserie
01.2022 - 01.2025
Seasonal Sales Associate
Michael Hill
01.2022 - 01.2024
Concierge
Arthaland Corporation
01.2018 - 01.2019
Intern
United Airlines
12.2016 - 02.2017
Intern
NATC Travel and Tours
10.2016 - 01.2017
Intern
Solaire Resort and Casino (Bloomberry Resorts and Hotels, Inc.)
04.2015 - 06.2015
Hospitality and Tourism Management - Hospitality Management
Canadian College of Technology And Business
Bachelor's Degree - International Travel and Tourism Management
Lyceum of The Philippines University