Open To Work
Quinnon Roberts
Burlington Coat Factory Distribution Center
Brunswick,GA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Receiving SupervisorStore Manager
Work Type
Full Time
13
years of professional experience
Dynamic and results-driven professional with extensive experience as a Store Manager at Habitat for Humanity. Proven track record in enhancing operational efficiency and customer satisfaction through innovative marketing strategies and exceptional problem-solving skills. Adept at employee engagement and policy enforcement, successfully reducing staff turnover and boosting sales revenue.
Work History
Receiving Supervisor
1 Year 1 Month- Oversaw incoming shipments, ensuring accurate inventory receipt and organization.
- Trained and mentored new staff on receiving procedures and safety protocols.
- Implemented process improvements to enhance efficiency in warehouse operations.
- Coordinated with cross-functional teams to resolve discrepancies in shipments.
- Conducted regular audits of received merchandise to maintain quality control standards.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
Store Manager
11 Years 4 Months- Oversaw daily store operations, ensuring compliance with organizational standards and procedures.
- Trained and mentored staff on customer service practices and inventory management techniques.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
- Analyzed sales data to identify trends, informing merchandising strategies for improved profitability.
- Collaborated with local organizations to promote community involvement and support fundraising efforts.
- Implemented process improvements that streamlined inventory control, enhancing overall operational efficiency.
- Led team meetings to motivate staff, fostering a positive work environment and encouraging collaboration.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor of Arts - Business Administration
Associate of Applied Science - Marketing Management
Skills
Computer Skills
Problem Solving
Customer Service Specialist
Policy and Procedure Enforcement
Cash Handling
Marketing
Employee Engagement
Affiliations
US Army Veteran
Timeline
Receiving Supervisor
Burlington Coat Factory Distribution Center
07.2025 - CurrentRead More
Store Manager
Habitat for Humanity
11.2013 - 03.2025Read More
Ashford University
Bachelor of Arts from Business Administration
Read More
Spokane Falls Community College
Associate of Applied Science from Marketing Management
Read More