Quinshay Piggee-Keeton
Dallas,TX
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
13
13
years of professional experience
Work History
Personal Assistant
Keeton Services
01.2019 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
Customer Service Representative
Genpact
09.2021 - 04.2023
- Escalated customer concerns, issues and requirements to higher up and supervisors for immediate rectification.
- Used various skills to resolve problems in reasonable amount of time.
- Monitored customer issues to deliver best resolution course, following steps for appropriate procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cash processor
Garda Cash Vault Services
03.2022 - 03.2023
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Coin and Cash Processor Security Guard
AF Services
02.2022 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Breakfast Attendant/Housekeeper
Holiday Inn
05.2019 - 08.2020
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Improved guest comfort and satisfaction through personalized service and support.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
Janitorial Worker
Kay Bailey Convention Center
04.2018 - 01.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Swept hard surface floors using broom or push broom dust mop.
- Sanitized break area kitchen counters, tables and sinks.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Home Health Aide
Grace Unlimited
03.2016 - 09.2018
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Unarmed Security guard
AT&T Stadium
11.2010 - 01.2013
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
high school diploma - computer,human resources
Lincoln Magnet High School
Dallas, TX2009
Skills
- Account Management
- Microsoft Excel
- Microsoft Word
- Customer Service
- Data Communications
- Meeting Preparation
- Data Entry
- Verbal and Written Communication
- Emergency Response
- Criminal Investigations
- Document Preparation
Timeline
Cash processor
Garda Cash Vault Services
03.2022 - 03.2023
Coin and Cash Processor Security Guard
AF Services
02.2022 - 03.2022
Customer Service Representative
Genpact
09.2021 - 04.2023
Breakfast Attendant/Housekeeper
Holiday Inn
05.2019 - 08.2020
Personal Assistant
Keeton Services
01.2019 - Current
Janitorial Worker
Kay Bailey Convention Center
04.2018 - 01.2019
Home Health Aide
Grace Unlimited
03.2016 - 09.2018
Unarmed Security guard
AT&T Stadium
11.2010 - 01.2013
high school diploma - computer,human resources
Lincoln Magnet High School
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