LINDSEY ADAMS
Farmington,MN
Summary
20+ years of providing customer service with a diverse range of customers within settings of office, retail, salon, home remodeling, & home healthcare settings. Strong skillsets in sales work, teamwork, & direct one on one interaction with clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Personal Assistant
Foursquare Early Learning Center
Lakeville, MN
01.2025 - Current
- Streamlined office procedures, improving overall efficiency in administrative tasks and workflow.
Correctional Officer
Department of Corrections
Faribault, Minnesota
02.2024 - 10.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Inspected cells and other areas for contraband and safety hazards.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
Problem Solver/Safety Manager
Amazon Fulfillment Center
Shakopee, MN
01.2016 - 01.2024
- Identified and analyzed complex problems to develop effective solutions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Provided top quality control and eliminated downtime to maximize revenue.
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Collaborated with other departments to identify root causes of systemic problems.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
CCA
Hopkins Post Office
Hopkins, MN
01.2015 - 01.2016
- Routed all classes of mail in sequence of delivery along established route.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Sorted mail to be delivered according to route and customer address.
- Delivered packages and letters to residential customers.
Cosmetologist
Fantastic Sam's
Hopkins, MN
01.2013 - 01.2016
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Met with customers to discuss style preferences and special requirements before treatment.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Collaborated with other professionals in the beauty industry.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Promoted additional services or products available in the salon.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Performed haircuts, coloring, highlighting and styling techniques.
Skills
- Order Fulfillment
- Inventory Tracking
- Problem Identification
- Account Management
- Transaction Processing
- Employee Coaching
- Policies and Procedures Adherence
- Data Entry
- Retail Marketing
- Business Development Understanding
- Document and Records Management
- Understanding Customer Needs
- Store Maintenance
- Route Management
- Customer Account Management
Certification
Cosmetologist License, DOT Trained, OSHA Compliance, HAZWOPER 40 hour
Timeline
Personal Assistant
Foursquare Early Learning Center
01.2025 - Current
Correctional Officer
Department of Corrections
02.2024 - 10.2024
Problem Solver/Safety Manager
Amazon Fulfillment Center
01.2016 - 01.2024
CCA
Hopkins Post Office
01.2015 - 01.2016
Cosmetologist
Fantastic Sam's
01.2013 - 01.2016