Quinsundra Langley
Dallas,TX
Summary
Dynamic Customer Service Representative skilled in problem resolution, active listening, and critical thinking. Proven ability to manage high-stress situations while enhancing customer satisfaction
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
MassenGil and Financial Group
DeSoto, TX
05.2024 - 01.2025
- Resolved customer inquiries through multiple channels, ensuring timely and effective solutions.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with cross-functional teams to enhance service delivery and resolve complex issues.
- Trained new team members on best practices for customer support and system usage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Patient Service
Methodist Hospital of Dallas
Dallas,TX
09.2019 - 04.2021
- Assisted with administrative, clerical, patient service or operational support duties.
- Trained new staff members on office policies, procedures, and best practices for Patient Service Advocates.
- Led team of nurses in delivering high-quality postpartum care, achieving recognition for outstanding patient service.
- Provided exceptional patient service by addressing concerns promptly and compassionately throughout each visit experience.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Tech
Homewardboundinc
Dallas,Tx
12.2014 - 09.2016
- Operated tools and equipment to perform routine maintenance tasks safely.
- Assisted in troubleshooting technical issues under supervision of senior technicians.
- Learned and followed safety protocols to ensure a secure work environment.
- Participated in training sessions to develop skills in equipment handling and repair techniques.
- Assisted patients with daily activities and personal care needs to enhance comfort and well-being.
- Monitored vital signs, recorded changes, and reported abnormalities to nursing staff for prompt intervention.
- Maintained cleanliness and organization of patient areas, ensuring adherence to safety standards.
- Documented patient interactions accurately in electronic health records for comprehensive tracking of progress.
- Engaged in continuous learning opportunities to enhance skills in patient care techniques and protocols.
Education
Medical Billing Codind - Medical Billing And Coding
Everest College
Dallas,TX01-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
MassenGil and Financial Group
05.2024 - 01.2025
Patient Service
Methodist Hospital of Dallas
09.2019 - 04.2021
Tech
Homewardboundinc
12.2014 - 09.2016
Medical Billing Codind - Medical Billing And Coding
Everest College