Quintara Jennings
Colorado Springs,CO
Summary
Detail-oriented Account Associate proficient in date entry on multiple software and document updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.
Overview
4
4
years of professional experience
Work History
Account Associate
Flood And Peterson DBA Centerpoint Insurance Group
10.2020 - Current
- Actively listened to customers, handled concerns quickly, and escalated major issues to account managers.
- Maintained detailed documentation using AMS360.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Maintained account accuracy by reviewing over 100 policies and noting inconsistencies with insured policies.
Sales Associate
Bath & Body Works
08.2020 - 10.2020
- Organized tables and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Barista and Sandwich Maker
Einstein Bros. Bagels
10.2019 - 08.2020
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Team Crew Member
Popeye's® Louisiana Kitchen
06.2019 - 10.2019
- Greeted customers at drive-thru and took food orders.
- Prepared drinks and special treats and packaged all food items appropriately.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Operated register to process payments and collect cash payments for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cleared trays and removed trash from tables before sanitizing surfaces.
Education
Associate - General Studies
Pikes Peak State College
Colorado Springs, CO08.2023
High School Diploma -
Vista Ridge Highschool
Colorado Springs, CO12.2018
Towards High School Diploma -
Rangeview High School
Aurora, CO05.2015
Skills
- Great time management and sense of urgency Excellent interpersonal skills
- Conflict Resolution Techniques
- Ledger and Journal Entries
- Effective Customer Communication
- PCI (Payment Card Industry)
- Quotas and Goals
Timeline
Account Associate
Flood And Peterson DBA Centerpoint Insurance Group
10.2020 - Current
Sales Associate
Bath & Body Works
08.2020 - 10.2020
Barista and Sandwich Maker
Einstein Bros. Bagels
10.2019 - 08.2020
Team Crew Member
Popeye's® Louisiana Kitchen
06.2019 - 10.2019
Associate - General Studies
Pikes Peak State College
High School Diploma -
Vista Ridge Highschool
Towards High School Diploma -
Rangeview High School
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