Quinteal Glover
Macon,GA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
6
6
years of professional experience
Work History
General Warehouse/Sales Associate
The Home Depot Bulk Distribution Center
05.2021 - Current
- Organize, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry
- Attend weekly team meetings to review performance goals and objectives.
- Work with fellow sales team members to achieve group targets.
- Conduct inventories on a regular basis to track stock levels.
Customer Service Representative (Remote)
Alorica
11.2021 - 01.2023
- Help customers with credit line increases/decrease inquiries, disputes, and account education
- Collaborate with clientele to resolve credit card disputes, written or verbal
- Allocate payments directly into customers' accounts, complying to customer and company specifications
- Maintain and exceed the bank's established quality, compliance, and customer service standards
- Document each customer's account accessed with information provided including the outcome of the call
Live Chat Service Agent
Afni
09.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Education
High School -
Westside High School
Some College (No Degree) - Computer And Information Systems
DeVry University
Atlanta, GASkills
- Relationship building
- Performance analysis
- Training schedules
- Retail loss prevention
- Problem-solving skills
- Excellent communication skills
- Shipment processing
- Inventory control
References
- Lynn Parks, 478-714-2527
- Samarian Pitts, 478-443-1546
- Johnny Solomon, 404-345-8700
Activities
- Member of the Macon Georgia soccer club
- Enjoy sport, traveling, music, quality time with family and friends
Timeline
Customer Service Representative (Remote)
Alorica
11.2021 - 01.2023
General Warehouse/Sales Associate
The Home Depot Bulk Distribution Center
05.2021 - Current
Live Chat Service Agent
Afni
09.2018 - 08.2020
High School -
Westside High School
Some College (No Degree) - Computer And Information Systems
DeVry University