Quintella McNair
The Bronx,NY
Summary
Proven track record in enhancing office efficiencies and exceeding performance targets at MultiPlan, showcasing expertise in Microsoft Office Suite and exceptional customer service. Spearheaded system improvements, achieving significant increases in billing accuracy and client satisfaction. Demonstrated leadership in streamlining processes and fostering professional relationships, driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Amalgamated Employee Benefits Administrators
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Revenue Cycle Coordinator
Modivcare
04.2020 - 03.2022
- Actively participated in industry conferences and workshops to stay current on best practices for maximizing revenue cycle performance.
- Conducted regular audits of billing records to ensure compliance with industry regulations, minimizing potential risk exposure.
- Streamlined revenue cycle processes by implementing efficient workflow strategies and reducing claim denials.
- Worked closely with IT department to implement system enhancements that improved billing efficiency and accuracy.
- Streamlined communication between medical staff, patients, and their families to reduce misunderstandings and facilitate smooth transitions.
- Developed strong relationships with patients, earning trust and confidence through compassionate care and professionalism.
Senior Medical Claims Examiner
MultiPlan
02.2009 - 02.2020
- Worked closely with fraud investigation teams to identify suspicious patterns in submitted claims.
- Served as a subject matter expert in company audits, providing insights into effective medical claims examination practices.
- Identified areas for cost reduction through meticulous claims analysis and negotiation with providers.
- Streamlined workflow for faster claims resolution, resulting in increased customer satisfaction.
- Managed a high volume of complex cases, ensuring timely resolutions while maintaining attention to detail.
- Consistently met or exceeded performance targets related to claim turnaround times, accuracy rates, and customer satisfaction metrics.
Education
High School Diploma -
Walton High School
Walton, NY06.1990
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Office Suite
- Office Management
- Scheduling and calendar management
- Excel spreadsheets
- Invoice Processing
- Spreadsheets
- Prioritization
- Spreadsheet Management
- Computer Proficiency
Timeline
Administrative Assistant
Amalgamated Employee Benefits Administrators
05.2022 - Current
Revenue Cycle Coordinator
Modivcare
04.2020 - 03.2022
Senior Medical Claims Examiner
MultiPlan
02.2009 - 02.2020
High School Diploma -
Walton High School
Similar Profiles
BRANDIE BULLOCKBRANDIE BULLOCK
Group Life Underwriter at Amalgamated BenefitsGroup Life Underwriter at Amalgamated Benefits
Andrew ZubiaAndrew Zubia
Accountant /Invoice Processor at Assured Benefits AdministratorsAccountant /Invoice Processor at Assured Benefits Administrators
Chase O'MalleyChase O'Malley
Web Developer at Gettysburg Benefits Administrators, IncWeb Developer at Gettysburg Benefits Administrators, Inc