Quinteria White
Jackson,MS
Summary
Dynamic Front Desk Manager at Best Western Plus with proven leadership and customer service expertise. Skilled in conflict management and daily reporting, I enhanced guest satisfaction and streamlined operations. Adept at training staff and maintaining accurate records, I fostered a supportive environment that promoted professional growth and efficiency.
Professional with strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Best Western Plus
Jackson
01.2025 - 07.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
Leasing Agent
Delta Property Management
Jackson Ms
08.2023 - 09.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Accounting Clerk
Delta Property Management
Jacksom Ms
03.2023 - 09.2024
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Delivered reliable solutions to complex electrical system malfunctions, restoring vehicle functionality quickly and accurately.
- Adapted quickly to unforeseen changes in weather or venue availability, creating alternative plans as necessary without compromising guest satisfaction.
- Streamlined workflow by organizing and maintaining photography equipment, ensuring quick access during shoots.
Leasing Consultant
Adcock Properties
Jackson Ms
03.2022 - 10.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Customer Service Rep
Randstad
Jackson Ms
10.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Jim Hill High School
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Conflict management
- Customer service expertise
- Leadership qualities
- Hospitality service expertise
- Hospitality services
- Oral and written communications
- Listening skills
- Hospitality management
- Staff supervision
- Daily reporting
- Time management
- QuickBooks proficiency
- Quickbooks expertise
- QuickBooks and sage 50
- Intuit quickbooks specialist
- QuickBooks pro
- Intuit quickbooks enterprise solutions proficiency
Timeline
Front Desk Manager
Best Western Plus
01.2025 - 07.2025
Leasing Agent
Delta Property Management
08.2023 - 09.2024
Accounting Clerk
Delta Property Management
03.2023 - 09.2024
Leasing Consultant
Adcock Properties
03.2022 - 10.2023
Customer Service Rep
Randstad
10.2020 - 03.2022
Jim Hill High School