Quinterris Topping
Atlanta,GA
Summary
A member of Kappa Alpha Psi Fraternity Inc.
Served as SGA President while in high school.
Vice President of The Student Athletic Association while at Alabama State University.
Overview
6
6
years of professional experience
Work History
Funeral Director
Gus Thornhill’s Funeral Home
01.2018 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Picked up deceased at private homes, hospitals and county morgues.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Performed embalming procedures and updated case study reports.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
Education
Associate of Science - Funeral Services And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA09.2018
Bachelor of Science - Business Administration And Management
Alabama State University
Montgomery, AL05.2017
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05.2013
Skills
- Sales and Marketing
- Service Sales
- Problem solving
- Teamwork capabilities
- Completing any task or goal set
- Great communication skills
- People Friendly
- Open to traveling for work
- Making sales presentations
- keep current with market knowledge and competitive products
- Regulatory Compliance
- Customer Education
- Maintain
Timeline
Funeral Director
Gus Thornhill’s Funeral Home
01.2018 - Current
Associate of Science - Funeral Services And Mortuary Science
Gupton Jones College of Funeral Service
Bachelor of Science - Business Administration And Management
Alabama State University
High School Diploma -
Mattie T Blount High School
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