Quinterris Topping - Funeral Director - Gus Thornhill’s Funeral Home

Summary

A member of Kappa Alpha Psi Fraternity Inc.

Served as SGA President while in high school.

Vice President of The Student Athletic Association while at Alabama State University.

Overview

6

years of professional experience

Work History

Funeral Director

Gus Thornhill’s Funeral Home

East Point, Georgia

01.2018 - Current

Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Managed all aspects of funeral arrangements for smooth and efficient service delivery.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Served diverse clientele by offering a range of culturally and religiously appropriate services.
Discussed pre-arranged funeral options and explained pricing to clients.
Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
Increased customer retention, skillfully addressing concerns and resolving conflicts.
Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Developed strong relationships within the community through outreach initiatives and networking events.
Improved client satisfaction by providing compassionate and personalized funeral services.
Picked up deceased at private homes, hospitals and county morgues.
Managed financial transactions and record-keeping with accuracy and confidentiality.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Streamlined operations with effective communication between staff, clients, and vendors.
Performed embalming procedures and updated case study reports.
Collaborated with clergy members to plan meaningful and respectful memorial services.

Education

Associate of Science - Funeral Services And Mortuary Science

Gupton Jones College of Funeral Service

Decatur, GA

09.2018

Bachelor of Science - Business Administration And Management

Alabama State University

Montgomery, AL

05.2017

High School Diploma -

Mattie T Blount High School

Eight Mile, AL

05.2013

Skills

Sales and Marketing
Service Sales
Problem solving
Teamwork capabilities
Completing any task or goal set
Great communication skills
People Friendly

Open to traveling for work
Making sales presentations
keep current with market knowledge and competitive products
Regulatory Compliance
Customer Education
Maintain

Timeline