QUINTESSA BANKHEAD
Jackson,MS
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven track record in multitasking within fast-paced environments. Committed to fostering professional relationships that enhance profitability and drive business results, while consistently promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. Expertise in customer service best practices ensures effective and efficient responses to diverse client needs. A passion for creating positive customer experiences fuels a strong dedication to excellence in every interaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Modivcare
Jackson, MS
01.2026 - Current
- Delivered exceptional customer support through multiple channels, enhancing overall satisfaction and loyalty.
- Resolved customer inquiries efficiently, maintaining high levels of accuracy and consistency in responses.
- Collaborated with team members to streamline processes, improving response times and service quality.
- Utilized CRM software to track interactions and manage customer relationships effectively.
Assembler
Parker
Madison, MS
07.2025 - 10.2025
- Assembled components according to detailed specifications and quality standards.
- Operated hand tools and machinery to produce high-quality products efficiently.
- Collaborated with team members to optimize production workflows and increase output.
- Conducted routine inspections of assembled items to ensure compliance with safety regulations.
Customer Service Representative
TTEC
07.2024 - 07.2025
- Achieved high customer satisfaction by resolving complex issues and implementing tailored solutions.
- Enhanced service efficiency through cross-training in multiple departments for processing requests via phone, email, and live chat.
- Improved customer relationships by diagnosing needs and educating on product features and benefits, fostering loyalty and satisfaction.
Customer Resolution Specialist
Canton Manor
10.2023 - 07.2024
- Achieved high customer service ratings through effective complaint analysis and resolution processes.
- Enhanced customer satisfaction by strategically managing grievances and collaborating with departments for timely responses.
- Maintained revenue streams through adept communication and negotiation, utilizing refunds as a final option.
- Streamlined management of inbound and outbound calls, ensuring proactive engagement with customer needs.
Technical Support Representative
Prosegur Group
12.2022 - 08.2023
- Addressed and resolved customer complaints promptly, fostering loyalty through exceptional customer service and support.
- Resolved technical issues for customers via phone, email, and chat support
- Collaborated with team to improve troubleshooting processes and customer satisfaction
Education
Certification - Paralegal Studies
Jackson State University
Jackson, MS01-2022
Certification - Registered Behavior Technician
Autism Partnership
Seal Beach04-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Relationship building
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Modivcare
01.2026 - Current
Assembler
Parker
07.2025 - 10.2025
Customer Service Representative
TTEC
07.2024 - 07.2025
Customer Resolution Specialist
Canton Manor
10.2023 - 07.2024
Technical Support Representative
Prosegur Group
12.2022 - 08.2023
Certification - Paralegal Studies
Jackson State University
Certification - Registered Behavior Technician
Autism Partnership