Quintessah Evans
Lisle,IL
Summary
Dynamic with extensive experience, excelling in customer service and team leadership. Proven ability to enhance productivity through effective workflows and decision-making. Skilled in inventory control, financial and asset tracking, fostering strong relationships, ensuring exceptional service and satisfaction. Adaptable and goal-oriented, committed to achieving success.
Overview
3
3
years of professional experience
Work History
Supervisor
CVS Pharmacy
06.2024 - 08.2024
- Oversaw and applied leadership to operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Material Handler
Crate and Barrel Outlet
09.2023 - 06.2024
- Transported inventory items to appropriate locations.
- Unpackaged items and inspected for matching SKUs, damages, and shipment information.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track items and their movements.
Service Cashier
Honda
09.2022 - 09.2023
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints and inquiries promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
Bakery Clerk
Jewel-Osco
10.2021 - 10.2022
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Security Officer
Securitas Security Services USA
10.2021 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
No Degree - Real Estate
Kaplan Real Estate Education
Grandville, MINo Degree - Phlebotomy
Chicago School of Phlebotomy
Naperville, IL08-2024
High School Diploma -
Lisle Senior High School
Lisle, IL05-2021
Skills
- Attention to detail
- Customer service
- Decision-making
- Complex Problem-solving
- Inventory control
- Policy enforcement
- Computer experience and proficiency
- Financial management
- Multitasking
- Goal oriented
- Adaptability
- Interpersonal skills
Timeline
Supervisor
CVS Pharmacy
06.2024 - 08.2024
Material Handler
Crate and Barrel Outlet
09.2023 - 06.2024
Service Cashier
Honda
09.2022 - 09.2023
Bakery Clerk
Jewel-Osco
10.2021 - 10.2022
Security Officer
Securitas Security Services USA
10.2021 - 09.2022
No Degree - Real Estate
Kaplan Real Estate Education
No Degree - Phlebotomy
Chicago School of Phlebotomy
High School Diploma -
Lisle Senior High School
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