Quintet Jermon
Pine Bluff,AR
Summary
Professional with significant team leadership. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. While continuing to learn new things.
Overview
5
5
years of professional experience
Work History
Supervisor
Legends Restaurant
07.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Players' Club Supervisor
Saracen Resort Casino
03.2023 - 06.2024
- Onboarded and trained customer representatives to meet performance and service goals.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Developed and maintained strong relationships with key clients, ensuring their ongoing loyalty and satisfaction.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
Casino Host
Saracen Casino Resort
09.2022 - 03.2023
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Negotiated complimentary services such as dining experiences on behalf of guests based on their play history, enhancing overall satisfaction rates among frequent visitors.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
Slot Attendant Lead
Saracen Casino Resort
04.2020 - 09.2022
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Dispensed machine payouts and provided change for players.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Casino Cage Cashier
Saracen Casino Resort
09.2019 - 05.2020
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.
- Collaborated with management to address concerns or discrepancies in a timely manner, ensuring accurate record-keeping and compliance.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR06-1995
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Effective communication skills
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
Timeline
Supervisor
Legends Restaurant
07.2024 - Current
Players' Club Supervisor
Saracen Resort Casino
03.2023 - 06.2024
Casino Host
Saracen Casino Resort
09.2022 - 03.2023
Slot Attendant Lead
Saracen Casino Resort
04.2020 - 09.2022
Casino Cage Cashier
Saracen Casino Resort
09.2019 - 05.2020
High School Diploma -
Pine Bluff High School
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