Quintin Galloway
Hammond,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales and Marketing Representative
Roll Tide Freight, Llc
07.2022 - Current
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Participated in skills development initiatives to promote team competence and success.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Project Specialist
FCMC
06.2022 - 06.2023
- Oversaw selection, procurement and allocation of building materials and equipment.
- Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
Customer Service Manager
Teknaux
10.2021 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Product Lead
The Guardian Life Insurance Company Of America
09.2019 - 09.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
Health Assistant
Teladoc Health
07.2018 - 08.2019
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
Customer Service Representative
Foundever
01.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05.2024
Skills
- Customer Preferences
- Bid Preparation
- Customer Queries
- Professional Networking
- Phone Etiquette
- Social Media Integration
Accomplishments
- Mentored 3 staff on using remote technology including Slack and Microsoft Teams.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved customer issues which led growth in sales.
Languages
English
Full Professional
Timeline
Sales and Marketing Representative
Roll Tide Freight, Llc
07.2022 - Current
Project Specialist
FCMC
06.2022 - 06.2023
Customer Service Manager
Teknaux
10.2021 - 05.2022
Product Lead
The Guardian Life Insurance Company Of America
09.2019 - 09.2021
Health Assistant
Teladoc Health
07.2018 - 08.2019
Customer Service Representative
Foundever
01.2016 - 06.2018
Associate of Arts - General Studies
Pensacola State College
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