Quintin Helsel
Altoona,PA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Sales Associate/Repair Technician
Boost Mobile
3305 Pleasant Valley Blvd. Altoona, Pa, 16601
02.2020 - 12.2022
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Navigated through online programs to identify solutions and notate customer files.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers and handled concerns quickly
- Tested systems, noting issues and completing preventive maintenance.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Followed detailed repair and maintenance procedures for consumer products.
- Inspected and tested, repaired and refurbished products for proper operation.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Spanish
Indiana University of Pennsylvania
Indiana, PA08.2018
Central Cambria High School
Ebensburg, PA06.2018
Skills
- Operational Efficiency
- Client Needs Assessment
- Team Management
- Public Presentations
- Problem Identification
- Safety Procedures
- Operations Analysis
- Critical Thinking
- Complex Problem-Solving
- Customer Preferences
Additional Information
I am currently finishing a beginners course in Python Coding. I intend to follow this course up with several others as well as a certification.
Archery, Animal Care & Research
Began Archery as a way to connect to my youth, as well as learning a difficult and respected discipline.
Very often i find myself filling my spare time either caring for my animals or lazing about with them. I am also drawn to knowledge focused on animal behaviors, specifically in canines
Timeline
Sales Associate/Repair Technician
Boost Mobile
02.2020 - 12.2022
No Degree - Spanish
Indiana University of Pennsylvania
Central Cambria High School