"Detail-oriented customer service professional with positive passion and proven ability to adapt in difficult situations, deliver timely solutions, and maintain positive customer interactions across multiple communication channels."
Overview
18
18
years of professional experience
Work History
Commissary Worker
Core Civic
09.2023 - 12.2024
Receiving and processing incoming stock, performing inventory, and notifying inventory specialist of low inventory items
Communicated effectively with team members, fostering positive working relationships that improved overall productivity.
Supported other departments during peak times, showcasing flexibility in job responsibilities when required.
Sanitation Driver
Oak Ridge Waste & Recycling
01.2022 - 09.2023
Provided customer service while interacting directly with customers to address concerns, answer questions, and provide information regarding waste collection services
Communicated with supervisor regarding unsafe sites, delays, accidents, and breakdowns.
Operated CDL B Vehicle while collecting from homes and businesses on daily basis during shifts.
Assisted in training new sanitation drivers, promoting a culture of safety and efficiency.
Driver
Uber And Lyft
05.2015 - Current
Maintaining a positive and professional demeanor, interacting with passengers politely, addressing concerns, and providing assistance when needed
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Followed all relevant traffic laws and safety regulations.
Delivery Driver
Instacart
01.2019 - Current
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
FedEx
10.2019 - 02.2020
Delivered packages to customer doorsteps and business offices.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
General Manager
McDonald's
11.2006 - 06.2013
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Ambullete Driver
Apollo Ambullete
05.2019 - 10.2019
Transporting patients, who are usually elderly or disabled, to their medical appointments in a safe and timely manner
Prioritizing customer comfort and well-being through courteous communication, attentive assistance, and ensuring a positive experience throughout the trip
Assisting patients with loading and unloading from the vehicle, securing wheelchairs, providing support as needed during transport, and ensuring their comfort and safety
Education
Associate of Science - Business Management
CUNY- Bronx Community College
New York
05.2015
Some College (No Degree) - Political Science
CUNY- City College
New York, NY
Skills
Positive attitude
Guest services
Customer service
Teamwork and collaboration
Time management
Interpersonal skills
Leadership
Fitness knowledge
Facility cleanliness
Multitasking Abilities
Organizational skills
Heavy lifting
Timeline
Commissary Worker
Core Civic
09.2023 - 12.2024
Sanitation Driver
Oak Ridge Waste & Recycling
01.2022 - 09.2023
Delivery Driver
FedEx
10.2019 - 02.2020
Ambullete Driver
Apollo Ambullete
05.2019 - 10.2019
Delivery Driver
Instacart
01.2019 - Current
Driver
Uber And Lyft
05.2015 - Current
General Manager
McDonald's
11.2006 - 06.2013
Some College (No Degree) - Political Science
CUNY- City College
Associate of Science - Business Management
CUNY- Bronx Community College
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