Quintin Reed
Chicago,IL
Summary
Dedicated delivery driver with a focus on customer satisfaction and efficient route management. Proven ability to improve delivery accuracy and enhance client relationships through effective communication.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Temco Logistics
Chicago, IL
01.2026 - Current
- Assisted in training new drivers on best practices for delivery and customer service.
- Collaborated with team members to optimize delivery routes, improving overall efficiency.
- Implemented safety measures that contributed to a reduction in accidents during transportation activities.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Project Manager/Media Coordinator
Ruffaro Remodeling and Maintenance
Chicago, IL
03.2025 - 01.2026
- Led project planning and execution for residential remodeling initiatives, ensuring timely completion and adherence to budget constraints.
- Coordinated cross-functional teams to streamline workflow processes, enhancing communication and collaboration among stakeholders.
- Implemented risk management strategies, identifying potential project challenges and developing mitigation plans to ensure project success.
- Developed comprehensive project schedules using industry-standard software to track progress and allocate resources effectively.
- Conducted regular site inspections to monitor quality assurance standards, ensuring compliance with safety regulations and client specifications.
- Established strong client relationships through effective communication, resulting in enhanced customer satisfaction and repeat business opportunities.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Delivery Driver
Fed Ex Ground
Niles, IL
12.2023 - 03.2025
- Operated delivery vehicle safely and efficiently, adhering to all traffic regulations.
- Managed route planning and navigation using GPS technology for timely deliveries.
- Maintained accurate records of deliveries and pickups in compliance with company protocols.
- Conducted pre-trip inspections to ensure vehicle safety and functionality before each shift.
- Resolved customer concerns promptly, enhancing satisfaction and loyalty to services provided.
Customer Service Representative
Avis Budget Group
St Louis, MO
12.2022 - 12.2023
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Processed reservations and modifications using proprietary software to enhance customer experience.
- Assisted customers in understanding rental policies, procedures, and vehicle options for informed decisions.
- Collaborated with team members to improve service delivery and streamline operational processes.
- Maintained organized records of customer interactions to enhance follow-up efficiency and service continuity.
Contact Tracer
Safer Foundation
Chicago, IL
10.2020 - 11.2022
- Conducted interviews to gather case information from individuals diagnosed with COVID-19.
- Provided clear guidance on quarantine and isolation protocols to affected individuals.
- Documented interactions and case details in tracking systems accurately and efficiently.
- Collaborated with public health officials to ensure timely reporting of case data.
- Educated community members on preventive measures to reduce virus transmission.
- Assisted in developing outreach strategies to improve community engagement and compliance.
- Enabling effective communication and increased cooperation.
Education
High School Diploma -
Malcolm X Community College
Chicago, ILSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- Problem-solving
- Safe driving
- Forklift operation
- Vehicle inspection
- Commercial driving
- Client relationship management
Timeline
Delivery Driver
Temco Logistics
01.2026 - Current
Project Manager/Media Coordinator
Ruffaro Remodeling and Maintenance
03.2025 - 01.2026
Delivery Driver
Fed Ex Ground
12.2023 - 03.2025
Customer Service Representative
Avis Budget Group
12.2022 - 12.2023
Contact Tracer
Safer Foundation
10.2020 - 11.2022
High School Diploma -
Malcolm X Community College