Quintina James
Las Vegas,NV
Summary
Hard-working professional with 18.5+ years of experience and a proven knowledge of recordkeeping, multi-hospital network, and customer service. Aiming to leverage my skills to successfully fill A role at your company. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
18
18
years of professional experience
1
1
Certification
Work History
FRONT DESK RECEPTIONIST
Spring Mountain Treatment Center
05.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
FRONT DESK RECEPTIONIST
Millwood Hospital
06.2019 - 04.2022
- The primary responsibility of the Receptionist is to demonstrate exemplary service excellence and provide the highest level of professionalism, customer service and telephone etiquette to Hospital patients, visitors and employees
- The Receptionist is responsible for greeting and assisting all visitors, answering the switchboard, documenting incoming deliveries, processing incoming and outgoing mail and providing clerical support as requested
- May assist with completing appropriate paperwork for new admissions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
OFFICE MANAGER
New Vision Social Services
04.2006 - 11.2015
- Answering phones, greeting patients and visitors, maintaining office equipment, tracking accounts payable and accounts receivable
- Maintain standard operating procedures and, meeting minutes
- EDUCATION AND TRAINING of groups and classes For the BIPP program (works in coordination with referral sources, such as probation, parole, and the courts
- Classes are available for both male and female batterers
- Individual counseling)
- Scheduling appointments and maintaining physicians' calendars
- In a mental health setting, kept abreast of crisis intervention services and procedures in the event of a psychotic episode.
Education
Bachelor of Music -
MIDWESTERN STATE UNIVERSITY
Teacher Certification (Vocal Arts -
Skills
- Calm and level-headed under duress, Client safety and first aid
- Multi-Line Telephone Systems
- Packaging and Mail Receiving
- Administrative Skills
- Fee Collection
Certification
CPR. CPI
Timeline
FRONT DESK RECEPTIONIST
Spring Mountain Treatment Center
05.2022 - Current
FRONT DESK RECEPTIONIST
Millwood Hospital
06.2019 - 04.2022
OFFICE MANAGER
New Vision Social Services
04.2006 - 11.2015
Bachelor of Music -
MIDWESTERN STATE UNIVERSITY
Teacher Certification (Vocal Arts -
CPR. CPI
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