Summary
Overview
Work History
Education
Certification
Timeline
Generic

Quintina Moore-Caraway

Houston,TX

Summary

Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Ramp Service Agent/warehouse cargo services , Cargo and Freight Agents

SWISSPORT CARGO SVC
Humble, TX
04.2019 - 10.2022
  • Worked on the ramp off loading and uploading planes bringing the planes delivering the passengers luggage to baggage claim and uploading passengers luggage and cargo
  • I worked in the cargo warehouse offloading and uploading trucks and planes with Amazon freight

SECURITYOFFICER

COVENANT AVIATION SECURITY LLC
HOUSTON, TX
06.2017 - 07.2019
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Assisted in the development and implementation of security policies and procedures.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Confirmed visitor identification prior to granting entry into the building.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Provided escorts for visitors as needed throughout the facility.
  • Checked for safety hazards and took corrective action when necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Enforced access control measures in accordance with established procedures.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Responded to alarms and conducted investigations as required.
  • Maintained accurate logs of all security related activities.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.
  • Observed patrons and customers to quickly address security situations.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Passenger Service Agent

AIR SERV CORPORATION
Humble, TX
04.2014 - 09.2016
  • Worked on the ramp off loading and uploading planes bringing the planes delivering the passengers luggage to baggage claim and uploading passengers luggage and cargo
  • I worked in the cargo warehouse offloading and uploading trucks and planes with Amazon freight

SECURITY OFFICER

PROFESSIONAL GUARD & PATROL INC
12.2014 - 01.2015
  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge

Escort Guard

OMNI-SERV LLC
Humble, TX
04.2013 - 12.2013

Escorted construction workers in IAH Airport while they worked on the buildings and restaurants. Had to watch and keep them in eyesight at all times.

SECURITY GUARD

TWIN CITY SECURITY INC
04.2011 - 05.2012

Health Care Provider

HUMANE HEALTH CARE SERVICES
HOUSTON, TX
06.2002 - 07.2003
  • House keeping, bathing the patient, and cooking, changing clothes, taking care of an elderly patient

Cabin Cleaner

Huntleigh USA
Houston, Texas
07.2023 - Current
  • Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
  • Cleaned tray tables and windows and rearranged magazines to be presentable.
  • Removed trash from receptacles and seat pockets and replenished aircraft supplies.
  • Washed, disinfected and restocked lavatories to meet usage demands.
  • Vacuumed floors and cleaned aircraft's cockpit.
  • Removed trash and recyclables from aircraft interior.
  • Reported any damages or repairs needed to supervisor immediately.
  • Disposed of trash from cabins in accordance with company guidelines.

Education

High School Equivalency Diploma - General High School Curriculum

QUINTINA MOOREPenn Foster High School

Certification

security guard, Twin City Security, 04/2011, 05/2013

Timeline

Cabin Cleaner

Huntleigh USA
07.2023 - Current

Ramp Service Agent/warehouse cargo services , Cargo and Freight Agents

SWISSPORT CARGO SVC
04.2019 - 10.2022

SECURITYOFFICER

COVENANT AVIATION SECURITY LLC
06.2017 - 07.2019

SECURITY OFFICER

PROFESSIONAL GUARD & PATROL INC
12.2014 - 01.2015

Passenger Service Agent

AIR SERV CORPORATION
04.2014 - 09.2016

Escort Guard

OMNI-SERV LLC
04.2013 - 12.2013

SECURITY GUARD

TWIN CITY SECURITY INC
04.2011 - 05.2012

Health Care Provider

HUMANE HEALTH CARE SERVICES
06.2002 - 07.2003

High School Equivalency Diploma - General High School Curriculum

QUINTINA MOOREPenn Foster High School
security guard, Twin City Security, 04/2011, 05/2013
Quintina Moore-Caraway