Quintin L. Graves, MBA
Fort Mill,SC
Summary
Skilled Business Systems Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 8-year career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Execution Consultant
Wells Fargo
Charlotte, NC
12.2018 - Current
- Analyze and interpret data to determine any problems or areas that need improvement.
- Meet with business operations teams to make recommendations to streamline procedures to reduce risk using compliance and business metrics.
- Point of contact for break fix defects reported to the Jira service desk.
- Investigate and address system issues to enhance usability and improve functionality.
- Led the project for mapping Workday into our Conduct Management Risk platforms.
- Trained business personnel in use of systems.
- Work with business operations on eliciting, defining, and analyzing requirements for system issues and enhancements for implementation.
- Build and manage relationships with various lines of business and technology partners.
- Helps to deploy system enhancements and fixes to improve business operations.
- Communicate planned and unplanned system outages to the multiple platforms in Conduct Management Risk Office.
- Write test scripts and coordinate user acceptance testing efforts.
Business System Analyst
Lincoln Financial Group
Greensboro, NC
03.2015 - 12.2018
- Identified, evaluated, and analyzed administrative applications on the mainframe systems and the surrounding system applications
- Provided timely reporting and metrics for presentations to Senior Leadership
- Collaborated with the business units and IT to implement the requirements process for planning, creating, QA testing, UAT testing, and deploying with a sense of urgency using an agile and/or waterfall method
- Coordinated with the offshore team for updates and timeliness in deliveries
- Diagnose, troubleshoot and resolve network and system problems
- Resolved or escalate problem tickets to remediate user issues in an efficient manner
- Conducted interviews with key business users to collect information on business processes and user requirements
New Business Case Manager
Lincoln Financial Group
Greensboro, NC
10.2013 - 03.2015
- Built strong relationships with internal and external customers by delivering timely and efficient service with accurate information
- Performed system searches to identify mail items, medical labs, APS', and exams
- Recording and assignment of life insurance applications received
- Sorting and distribution of policy output and department reports
- Maintained quality work by performing self-audits and preventing privacy breaches lowering the company's expenses for customer identity monitoring
Education
Master of Information Systems Certificate - Information Technology
Michigan State University
East Lansing, MI2018
MBA - Business Administration
University of Phoenix
Tempe, AZ2015
Bachelor of Science - Management
North Carolina A & T State University
Greensboro, NC2011
Skills
- Technical Reports
- Research And Analysis
- Solution Testing And Implementation
- Identifying Problems
Certification
- Certificate in Business Analysis(ECBA)
- Six Sigma Green Belt Training
- Master of Information Security Certification
Software Application Literacy
- Microsoft Office (Word, Excel, and Outlook)
- Experience with Jira, Confluence and OpenText
- Quality Center
- SharePoint
- Shared Drives
Timeline
Senior Business Execution Consultant
Wells Fargo
12.2018 - Current
Business System Analyst
Lincoln Financial Group
03.2015 - 12.2018
New Business Case Manager
Lincoln Financial Group
10.2013 - 03.2015
Master of Information Systems Certificate - Information Technology
Michigan State University
MBA - Business Administration
University of Phoenix
Bachelor of Science - Management
North Carolina A & T State University
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