Quinton Johnson
Brookshire,TX
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Safelite Auto Glass
Beaumont, TX & Katy, TX
03.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Safelite Auto Glass
10.2021 - 03.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Auto Glass Technician
Safelite Auto Glass
Katy, TX
02.2018 - 10.2021
- Replaced windshields and windows in vans, trucks and cars.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Accepted and processed payments for services.
- Processed returns of glass and moldings.
- Kept work areas organized, clean and free of hazards.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Provided quality auto glass installation services, windshield replacement and crack repair.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Maintained inventory of automotive tools and installation materials.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Met or exceeded company-defined quality and production goals.
Department Manager
HEB
Orange, TX
07.2013 - 01.2018
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Some College (No Degree) - Computer Science and Business
Lamar University
Beaumont, TXHigh School Diploma -
Little Cypress Mauriceville High School
Orange, Texas06-2013
Skills
- Customer Service Management
- Cost Reduction
- Performance Assessment
- Program Optimization
- Recruitment and Hiring
- Budget Control
- Administrative Management
- Team Leadership
- Decision Making
- Multitasking and Prioritization
- Inventory Tracking and Management
- Problem-solving
- Multitasking and organization
- Claims processing
- Casualty and property loss
Certification
Microsoft Office (15+ years)
Ordering (8 years)
Supervising (2 years)
Sales (4 years)
Inventory Control (9 years)
Customer Service (8 years)
Merchandising (3 years)
6.0 Certified Auto Glass Technician
Timeline
Store Manager
Safelite Auto Glass
03.2022 - Current
Assistant Store Manager
Safelite Auto Glass
10.2021 - 03.2022
Auto Glass Technician
Safelite Auto Glass
02.2018 - 10.2021
Department Manager
HEB
07.2013 - 01.2018
Some College (No Degree) - Computer Science and Business
Lamar University
High School Diploma -
Little Cypress Mauriceville High School