QUINTON MILLNER
Raleigh,NC
Summary
Talented and motivated professional with 7 years of experience in the field of communications and marketing. A goal-oriented representative with extensive knowledge of brand awareness and
implementing effective marketing strategies to drive product performance. Comfortable
with both leading a team as well as making
tough calls independently when needed.
Overview
7
7
years of professional experience
Work History
SERVICE REPRESENTATIVE
Aqua- Essential Utilities
Cary, NC
06.2021 - Current
- Servicing as first point of customer contact for inbound/outbound calls for the customer contact center for eight states
- Processing orders for new service/billing inquiries/payment processing/service relocation/disconnections/maintenance and technician scheduling & escalations requests
- Accurate order processing and account documentation maintained within the utilities CRM system.
MARKETING REPRESENTATIVE
Acquire Marketing Firm
Raleigh, NC
09.2018 - 09.2019
- Responsible for cold market customer acquisition at various assigned partnership locations
- Acquired self-generated leads for customer production of AT&T and Direct TV products.
Media Intern
WRAL-TV
Raleigh, NC
01.2019 - 05.2019
- Organized interviews between clients and journalists or bloggers.
- Compiled press clippings, tracked and analyzed media coverage.
- Evaluated content performance to determine most compelling and relevant content and to suggest improvements.
VIDEO PRODUCTION
Shaw Athletics
Raleigh, NC
06.2018 - 12.2018
- Developed and implemented ideas for editing structure and produced vast types of projects for various media platforms
- Evaluated and followed up on news leads and tips to develop key story ideas
- Shot live video and still photos to accompany news stories
- Produced web profile videos for athlete's website and the schools commercial for broadcast on internet networks
- Completed inventory audits of various equipment and managed automated financial database.
MEDIA SPECIALIST
Shaw Athletics
Raleigh, NC
08.2017 - 12.2018
- Coordinated audio-visual equipment and materials
- Maintained inventory supplies and equipment
- Coordinated and operated requested software for appropriate media presentations of online streaming content
- Produced athletic programs
- Edited various video platforms
- Conducted various media interviews.
Education
BACHELOR OF ARTS - Journalism / Mass Communication
Shaw University
01.2019
Skills
- Interpersonal Communications Skills
- Problem-Solving Skills
- Leadership Skills
- Organization Skills
- Customer Service
- Team Work
Timeline
SERVICE REPRESENTATIVE
Aqua- Essential Utilities
06.2021 - Current
Media Intern
WRAL-TV
01.2019 - 05.2019
MARKETING REPRESENTATIVE
Acquire Marketing Firm
09.2018 - 09.2019
VIDEO PRODUCTION
Shaw Athletics
06.2018 - 12.2018
MEDIA SPECIALIST
Shaw Athletics
08.2017 - 12.2018
BACHELOR OF ARTS - Journalism / Mass Communication
Shaw University
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