Quinton Rich
Far Rockaway,NY
Summary
Dynamic and dedicated professional with a strong background in security and customer service, notably at Allied Universal Security Services. Proven ability in incident reporting and effective problem solving, complemented by a welcoming demeanor and team player mentality. Committed to maintaining safety and enhancing guest experiences through superior service and initiative.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Professional and reliable logistics worker with strong track record in handling packages efficiently and safely. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Strong focus on collaboration and adaptability, consistently meeting operational goals and contributing to team success. Known for dependability, problem-solving abilities, and effective communication in high-pressure environments.
Professional bike courier equipped with strong navigation and time-management skills. Known for reliability and ability to adapt to changing routes and schedules. Demonstrates exceptional teamwork, ensuring seamless coordination with dispatchers and clients. Focused on delivering results with efficiency and precision.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2024 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Guarded emergency exits to prevent fare evasions
- Helped customers with any information regarding to traveling
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
Greeter
Favorite Staffing
02.2023 - 08.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact for visiting clients and customers.
Bike Messenger
Amazon
01.2023 - 02.2023
- Understood and followed written and oral instructions and accomplished 100% on-time deliveries.
- Safeguarded sensitive packages by following necessary protocols and confirming recipient identification before handing over parcels.
- Ensured timely deliveries by adhering to strict deadlines and prioritizing tasks appropriately.
- Collaborated closely with colleagues to share information about road conditions, traffic delays, or alternate routes as needed for efficient navigation.
- Fostered a positive work environment by offering assistance and support to fellow bike messengers in need of help with difficult deliveries or challenging situations.
Customer Service Associate
Duane Reade
03.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Package Handler
Fed Ex Ground
10.2021 - 12.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Valet Attendant
Citi Bike
07.2019 - 01.2020
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Education
Bronx Leadership Academy
The Bronx, NYSkills
- Report writing
- Incident reporting
- Surveillance
- Patience and composure
- Team player mentality
- Welcoming demeanor
- Effective problem solving
- Equipment care
- Package handling
- Heavy lifting
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Greeter
Favorite Staffing
02.2023 - 08.2023
Bike Messenger
Amazon
01.2023 - 02.2023
Customer Service Associate
Duane Reade
03.2022 - 01.2023
Package Handler
Fed Ex Ground
10.2021 - 12.2021
Valet Attendant
Citi Bike
07.2019 - 01.2020
Bronx Leadership Academy
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