Quinton Weary
Diebold Nixdorf
New Orleans,LA
1
Certification
24
Years of experience
Experienced Second Line Field Technician specializing in technical support, preventive maintenance, and troubleshooting. Proven ability to improve system performance and enhance customer satisfaction.
Work History
Second Line Field Technician
14 Years 9 Months- Conducted on-site maintenance of ATMs, ensuring optimal functionality.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Trained and guided new technicians to be equipped with skills and knowledge needed to efficiently perform work.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Utilized safety practices with no complaints or accidents.
- Performed preventative maintenance tasks on a scheduled basis which resulted in increased lifespan of equipment.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Enhanced network performance by conducting regular system diagnostics and maintenance checks.
- Promoted a culture of continuous improvement, leading by example and encouraging innovation within the team.
- Diagnosed technical issues using advanced troubleshooting tools and methodologies.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Trained junior technicians on equipment handling and safety protocols, fostering skill development.
- Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.
- Documented technical procedures and guidelines, improving operational efficiency and consistency.
- Resolved complex technical issues with efficiency, significantly reducing system downtime.
- Tailored communication to meet the needs of non-technical clients, enhancing understanding and satisfaction.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Conducted in-depth analysis of system failures to prevent recurrence, maintaining high reliability.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Air Force Communications Computers System Control
4 Years 5 Months- Demonstrated self-motivation and accountability in all tasks undertaken.
- Executed tasks efficiently in rapidly changing environments, contributing to team success and project timelines.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Education
Associate of Science - Information Technology
- 3.83 GPA
Associate of Science - Automated System Maintenance
Associate in Electronics Engineering Technology - Electronic Engineering
Skills
Technical support
Equipment maintenance
Preventive maintenance
Component repair
Diagnostic testing
Root-cause analysis
Materials management
Field operations
Workplace safety
Professional communication
Written communication
Data collection
Diagnostics and troubleshooting
Accomplishments
Received:
Humanitarian Medal
Air Force Good Conduct Medal and Global War on Terrorism Expeditionary Medal during time in Air Force
Certification
- DN Series Atm certification, Diebold Nixdorf- October 2025
- Diebold Series certification, Diebold Nixdorf-October 2025
- Currently pursuing A plus certification
Timeline
Second Line Field Technician
Diebold Nixdorf
11.2011 - 08.2026Read More
Air Force Communications Computers System Control
Air Force
01.2003 - 06.2007Read More
University of Phoenix
Associate of Science from Information Technology
Read More
Community College of The AIr Force,
Associate of Science from Automated System Maintenance
Read More
I.T.T
Associate in Electronics Engineering Technology from Electronic Engineering
Read More