Quisha Merritt

Schedule for many departments within the university Hospital health system, processing co-pays running insurances. Creating patient’s charts who are new to University Hospitals.

• Stocked shelves with merchandise when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Processed returns and exchanges of merchandise in accordance with store policies.

Customer service duties ringing out customers.

• Greeted patients and visitors in a courteous and professional manner.
• Verified insurance coverage for services provided by the facility.
• Managed incoming faxes related to patient registration processes.

Registering patient coming into the emergency room and verifying demographic information.

Helping out the nurses if they need help with running labs.

Assisting in cleaning up the rooms.

• Monitored vital signs during transport when required by the facility or physician orders.
• Performed regular maintenance checks on all transport vehicles before use.
• Provided timely transportation services for outpatients to various medical facilities.

• Assisted customers in understanding their rights under applicable laws and regulations.
• Collaborated with other departments to resolve disputes in a timely manner.
• Maintained a database of customer contact information and payment history.
• Collecting on past due medical bills from University Hospitals in Cleveland clinic and other health systems.