Quishanna White
San Bernardino,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Chat Support Representative
InTouchCX
09.2023 - 02.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Developed exemplary writing skills through continued correspondence with upwards of 100+ customers per day.
Content Moderator
Telus International
05.2022 - 09.2022
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
- Enhanced user experience by diligently monitoring and removing inappropriate content from platform.
Amazon Delivery Driver
Black Elite Logistics
01.2022 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated light trucks to deliver loads as far as 20 miles from home location.
Warehouse Associate
Amazon Distribution Center
05.2020 - 12.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
Technical Support Representative
Asurion
08.2016 - 05.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
Skills
- Call Management
- Customer Service
- Technical Troubleshooting
- Account updating
- Data Entry
- Quick Typing
- Empathy Display
- Language Fluency
Timeline
Chat Support Representative
InTouchCX
09.2023 - 02.2024
Content Moderator
Telus International
05.2022 - 09.2022
Amazon Delivery Driver
Black Elite Logistics
01.2022 - 04.2022
Warehouse Associate
Amazon Distribution Center
05.2020 - 12.2020
Technical Support Representative
Asurion
08.2016 - 05.2020
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