QuiShonda Tyson
Greenville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to maintain customer satisfaction and contribute to meet team goals. Seeking to obtain a professional career in Customer Service.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Teleperformance
08.2020 - 10.2023
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Recommended products to customers, handled customer inquiries and suggestions courteously and professionally.
- Answered inbound customer calls and responded to inquiries.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Virtual Customer Service Agent
BroadPath
01.2018 - 08.2020
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Received inbound calls from pharmacy plan members responded to inquiries regarding benefit and eligibility information and prescription status.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Maintained up-to-date knowledge of product and service changes.
Customer Support Specialist
Focus Services
07.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided technical support to customers with internet, television, and phone services.
- Responded to customer requests for products, services, and company information.
Education
Animal Science
North Carolina A & T State University
Greensboro, NC05.2020
Skills
- Customer Support
- Data Entry
- Leadership
- Sales Expertise
- Call Center Operations
- Verbal and Written Communication
- Technical Support
- Problem- Solving
- Adaptability
Timeline
Remote Customer Service Representative
Teleperformance
08.2020 - 10.2023
Virtual Customer Service Agent
BroadPath
01.2018 - 08.2020
Customer Support Specialist
Focus Services
07.2016 - 01.2018
Animal Science
North Carolina A & T State University
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