Quiteria Pettis
Milledgeville,GA
Summary
Dynamic and results-driven professional with extensive experience at Walmart Distribution, excelling in forklift operation and teamwork. Proven ability to enhance warehouse efficiency and safety while fostering positive relationships with colleagues. Skilled in problem-solving and customer service, consistently delivering high-quality results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Forklift Operator
Walmart DISTRIBUTION 6055
03.2023 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
Forensic Service Technician
Central State Hospital
08.2018 - 03.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Assistant Store Manager
Dollar General
12.2019 - 06.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Teacher
Childcare Network
05.2018 - 08.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Representative
Chick-fil-A
04.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Retinal Dialysis
Central Georgia Technical College
Milledgeville, GA06-2020
High School Diploma -
Baldwin High School
Milledgeville, GA05-2018
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Forklift operation
- Shipping and receiving
Certification
- hazmat Training - 2025
Timeline
Forklift Operator
Walmart DISTRIBUTION 6055
03.2023 - Current
Assistant Store Manager
Dollar General
12.2019 - 06.2020
Forensic Service Technician
Central State Hospital
08.2018 - 03.2023
Assistant Teacher
Childcare Network
05.2018 - 08.2018
Customer Service Representative
Chick-fil-A
04.2016 - 05.2018
Associate of Science - Retinal Dialysis
Central Georgia Technical College
High School Diploma -
Baldwin High School
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