Qulecia Jones
Memphis ,TN
Summary
Proven track record in enhancing student engagement and workflow efficiency, notably at Memphis City Schools and Cigna. Excelled in roles requiring complex problem-solving and positive reinforcement, achieving significant improvements in operations and education. Skilled in multitasking and analytical thinking, fostering collaboration and driving results without exceeding a 55-word limit.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Memphis City Schools
10.2019 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Independent Claims Adjuster
Eberl’s Claims Service
02.2021 - 07.2024
- Enhanced workflow efficiency by implementing strategic organization systems that streamlined case documentation retrieval for faster decision-making processes.
- Served as a liaison between policyholders, repair vendors, and legal representatives to facilitate smooth claims handling processes.
- Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
- Developed trust-based rapport with clients through transparent communication practices regarding their claim status.
Mail Processing Clerk
United States Postal Service, USPS
04.2017 - 09.2019
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Lead Operations Analyst
Cigna
01.2015 - 05.2017
- Developed training programs for new hires, enhancing their skills and knowledge while accelerating their integration into the team.
- Led project teams focused on continuous improvement efforts across various business functions, achieving significant gains in effectiveness.
- Fostered a collaborative work environment among staff members through regular team-building activities and open lines of communication.
- Acted as a liaison between different organizational departments, facilitating information exchange and fostering collaboration toward common objectives.
Education
Bachelor Of Administrative Studies - Business Administration And Management
Strayer University
Memphis, TN08.2020
Diploma -
Fairley High School
Memphis, TN05.2007
Skills
Student Engagement
Certification
Adjusters License
Timeline
Independent Claims Adjuster
Eberl’s Claims Service
02.2021 - 07.2024
Substitute Teacher, K-12
Memphis City Schools
10.2019 - Current
Mail Processing Clerk
United States Postal Service, USPS
04.2017 - 09.2019
Lead Operations Analyst
Cigna
01.2015 - 05.2017
Bachelor Of Administrative Studies - Business Administration And Management
Strayer University
Diploma -
Fairley High School
Similar Profiles
Alicia CurryAlicia Curry
Classroom Teacher at Memphis, City Schools/Shelby County SchoolsClassroom Teacher at Memphis, City Schools/Shelby County Schools
Angelica RodgersAngelica Rodgers
Classroom Teacher at Memphis City SchoolsClassroom Teacher at Memphis City Schools
Jasmine PetersJasmine Peters
Substitute Teacher at Memphis City SchoolsSubstitute Teacher at Memphis City Schools