Qulecia Jones
Memphis ,TN
Summary
Proven track record in enhancing student engagement and workflow efficiency, notably at Memphis City Schools and Cigna. Excelled in roles requiring complex problem-solving and positive reinforcement, achieving significant improvements in operations and education. Skilled in multitasking and analytical thinking, fostering collaboration and driving results without exceeding a 55-word limit.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Memphis City Schools
Memphis, TN
10.2019 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Independent Claims Adjuster
Eberl’s Claims Service
Remote- Memphis, TN
02.2021 - 07.2024
- Enhanced workflow efficiency by implementing strategic organization systems that streamlined case documentation retrieval for faster decision-making processes.
- Served as a liaison between policyholders, repair vendors, and legal representatives to facilitate smooth claims handling processes.
- Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
- Developed trust-based rapport with clients through transparent communication practices regarding their claim status.
Mail Processing Clerk
United States Postal Service, USPS
Memphis, TN
04.2017 - 09.2019
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Lead Operations Analyst
Cigna
Memphis, TN
01.2015 - 05.2017
- Developed training programs for new hires, enhancing their skills and knowledge while accelerating their integration into the team.
- Led project teams focused on continuous improvement efforts across various business functions, achieving significant gains in effectiveness.
- Fostered a collaborative work environment among staff members through regular team-building activities and open lines of communication.
- Acted as a liaison between different organizational departments, facilitating information exchange and fostering collaboration toward common objectives.
Education
Bachelor Of Administrative Studies - Business Administration And Management
Strayer University
Memphis, TN08.2020
Diploma -
Fairley High School
Memphis, TN05.2007
Skills
Student Engagement
Positive Reinforcement
Multi-Subject Instruction
Curriculum knowledge
Complex Problem-Solving
Compliance
Analytical Skills
Creative Thinking
Decision-Making
Multitasking
Certification
Adjusters License
Timeline
Independent Claims Adjuster
Eberl’s Claims Service
02.2021 - 07.2024
Substitute Teacher, K-12
Memphis City Schools
10.2019 - Current
Mail Processing Clerk
United States Postal Service, USPS
04.2017 - 09.2019
Lead Operations Analyst
Cigna
01.2015 - 05.2017
Bachelor Of Administrative Studies - Business Administration And Management
Strayer University
Diploma -
Fairley High School