Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Work Availability
Quote
Timeline
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Qunna Marshell Edwards

Chicago,IL

Overview

12
12

CPR certified

1
1

Short term Sub Certification

1
1

CPR certification

Work History

Field technician

V-Soft Consulting
08.2022 - Current
  • Provided quality customer service to Chicago Public School students and staff by assisting with issues with their technical devices, such as Dell Chrome books, Dell laptops and printers
  • Assisted in performing CPS city wide inventory audit
  • Serviced, troubleshot, tested, and repaired hardware and software issues with laptop, Chrome Books, and printers
  • Addressed tickets in Service Now CPS ticket system
  • Produce detail service reports including Documenting issues and solutions for future use
  • Updated and managed device inventory and disposal in Tip web
  • Diagnose issue for technology beyond the scope of this position.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Contributed to project success by assisting in the planning and execution of equipment upgrades and expansions.
  • Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.

Team Leader

By The Hand Club for Kids
03.2023 - 10.2023
  • Prepare and organize daily lessons and activities for programming after school
  • Update attendance records daily
  • Interacting with children to provide guidance, emotional support, and motivation to complete tasks
  • Meet with parents to discuss their children’s performance and any areas in need of improvement
  • Maintaining an organized and clean classroom environment and ensure students conduct themselves appropriately
  • Ensure that all school and after school program rules, policies, and guidelines are adhered to in the classroom and throughout the building such as every child always accounted for
  • Attend staff meetings and training opportunities to learn new instructional techniques
  • Attend cohort meetings to enhance quality, efficiency and processes and procedures of the program
  • Manage twenty-Five or more children daily
  • Assist literacy manager with managing students’ progress in Lexia Core 5.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Field Technician

Cook County Clerk Office
11.2020 - 11.2022
  • Provide service and support to Election Judges during field visits or dispatches
  • Diagnose technical problems dealing with the election equipment
  • Repair election equipment on site and ensured proper functioning
  • Document detailed records of every failed and successful step taken to resolve election equipment problems
  • Solve hardware and software issues dealing with election equipment
  • Perform on site installation or replacement of all election equipment such as printers, scanners, touch screens and E-Poll Books when necessary
  • Operate within a team, when necessary, to resolve equipment issues.

Behavior Technician

Caravel Autism Services
09.2021 - 06.2022
  • Managed children with autism using ABA therapy methods
  • Implemented uniquely designed behavior reduction and skill acquisition plans with clients
  • Completed continued education online
  • Conducted one on one client and technician therapy sessions by taking data on behaviors that occur and ran trials for program targets
  • Utilized alternative communication methods for low-verbal and non-verbal children including PEC devices and basic sign language
  • Built rapport with caregivers and bonded with clients
  • Operated within a team and collaborate with staff to provide the highest quality therapy possible
  • Traveled to meet with clients at multiple locations
  • Created detailed session notes
  • Utilized creativity to engage clients
  • Maintained client confidentiality.

Assistant Director

One Day Enrichment (ODE)
09.2021 - 05.2022
  • Assisted ODE director and teachers with whatever they needed pertaining to their position such as making copies, covering breaks, handling disruptions, locating students, assisting in the classroom
  • Executed security measures by ensuring doors were locked and monitored and by accounting for all students throughout the day
  • Established remote learning via zoom when needed
  • Substituted for absent teachers
  • Taught literature to first graders and supervised the lunch period
  • Performed closing duties after school such as swept classrooms and gym floor, removed trash, and stored ODE items away.

Election Equipment Manager

Cook County Clerk Office
04.2015 - 04.2020
  • Completed continuous online and hands-on training classes
  • Managed voting equipment from 5 a.m
  • Until results were transmitted, and equipment packed away
  • Operated the polling place including equipment from 6am-7pm
  • Constructed and tested election equipment
  • Assisted voters with voting issues and directed voters to proper stations before and after vote casting
  • Registered first time voters and verified their registration and qualifications
  • Processed and transmitted votes electronically to headquarters and certified vote totals
  • Deconstructed and stored away all election equipment before exiting the polling place
  • Transported all essential materials like ballots, voter registration books, and USB drives to the receiving station
  • Exercised self-management skills such as organization, self-motivation, time management
  • Implemented team building and cohesiveness.

Kindergarten Teacher

09.2019 - 03.2020
  • Developed and implemented weekly lessons plans that taught foundational academic skills
  • Facilitated weekly reading aloud
  • Instructed preschool and kindergarten music class
  • Encouraged sharing, cooperation, and participation
  • Assessed student development and reported progress and concerns to their parents
  • Supervised and assisted with Spanish lessons
  • Planned and facilitated field trips
  • Managed children with special needs using calming tactics such as empathetic listening, responding with monotone voice.

Assistant Kindergarten Teacher

09.2018 - 04.2019
  • Assisted in implementing weekly lessons plans
  • Helped teach fundamental academic skills, such as letter sounds, letter tracing and correct scissor handling
  • Facilitated weekly reading aloud
  • Observed preschool and kindergarten music class
  • Staged examples of cooperation, participation, and sharing
  • Provided one on one attention to students regularly
  • Enforced behavior rules and implemented consequences when necessary
  • Managed children with special needs by offering focused attention.

Field Researcher

Ginter Homeschool Stories Project
09.2016 - 05.2018
  • Sought, scheduled, conducted, and recorded oral interviews for the JG Homeschool Stories Project
  • Edited transposed versions of oral interviews by reading content, and making grammatical corrections
  • Obtained photos from clients and any other necessary documentation.

Home Daycare Provider

11.2011 - 04.2017
  • Managed and provided in home care for 4 children under the age of 5 years old
  • Changed diapers and toilet trained when necessary
  • Bathed and dressed the children
  • Created a safe and stimulating environment
  • Planned, prepared, and served meals
  • Performed light housekeeping
  • Cleaned folded and put away laundry
  • Planned and facilitated educational activities, field trips and play dates.

Education

Bachelor of Arts in Applied Behavioral Sciences -

National Louis University
Chicago, IL
06.2022

Associates of Applied Science in Computer Programming -

Westwood College of Technology
Schiller Park, IL
12.2003

Skills

  • Team Supervision
  • Mentoring
  • Documentation and Reporting
  • Technical Support
  • Overseeing Daily Activities
  • Work Planning
  • Team Check-Ins
  • Performance Improvement
  • Work Planning and Prioritization
  • Complex Problem-Solving
  • Goal Setting
  • Conflict Resolution
  • Problem-Solving
  • Teamwork and Collaboration
  • Safety Processes and Procedures
  • Flexible Schedule
  • Expectation Setting
  • Daily Workflow Improvement
  • Time Management
  • Relationship Building
  • Team Motivation
  • Strategic Planning
  • Influencing Skills
  • Active Listening
  • Risk Assessment
  • Delegation Skills
  • Effective Communication
  • Hardware and Software Installation
  • Optimizing Performance
  • Routine Adjustment
  • Technician Assistance

Certification

Illinois Board of Education, 06/2023

Volunteer Experience

Ginter Homeschool Stories Project, Field Researcher, 09/2016, 05/2018, Sought, scheduled, conducted, and recorded oral interviews for the JG Homeschool Stories Project, Edited transposed versions of oral interviews by reading content, and making grammatical corrections, Obtained photos from clients and any other necessary documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Team Leader

By The Hand Club for Kids
03.2023 - 10.2023

Field technician

V-Soft Consulting
08.2022 - Current

Behavior Technician

Caravel Autism Services
09.2021 - 06.2022

Assistant Director

One Day Enrichment (ODE)
09.2021 - 05.2022

Field Technician

Cook County Clerk Office
11.2020 - 11.2022

Kindergarten Teacher

09.2019 - 03.2020

Assistant Kindergarten Teacher

09.2018 - 04.2019

Field Researcher

Ginter Homeschool Stories Project
09.2016 - 05.2018

Election Equipment Manager

Cook County Clerk Office
04.2015 - 04.2020

Home Daycare Provider

11.2011 - 04.2017

Bachelor of Arts in Applied Behavioral Sciences -

National Louis University

Associates of Applied Science in Computer Programming -

Westwood College of Technology

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Qunna Marshell Edwards