Qunnita Mayo
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent verbal and written communication skills and computer proficiency with proven typing speed of 45 WPM. Dependable and quick-learning team player with effective organization skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Conduent Business Services
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Inbound Sales Agent
Charter Spectrum
02.2023 - 09.2023
- Built rapport with clients by providing quality customer service and problem solving
- Reduced errors in data entry tasks by implementing a thorough double-check process.
- Maintained a professional office environment with organized workspaces and updated supply inventory levels.
Customer Care Professional
American Express
02.2022 - 01.2023
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Reduced reporting errors by implementing internal controls and standardizing financial procedures.
Customer Service Representative
Omni Interactions, Inc.
10.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Reduced errors in data entry tasks by implementing a thorough double-check process.
Customer Service Rep/Independent Contractor
NexRep
08.2020 - 11.2022
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Retail Supervisor
Durham Rescue Mission
07.2016 - 03.2019
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
Education
Behavioral and Social Sciences -
North Carolina Central University
Durham, NC06.2024
GED -
Durham Technical Community College
Durham, NC04.2009
Skills
- Records Research
- Data Entry
- Microsoft Office Proficiency
- Telephone Etiquette
- Confidentiality Maintenance
- Multitasking Abilities
- Meticulous Attention to Detail
Certification
- Licensed Real Estate Agent
Timeline
Customer Care Representative
Conduent Business Services
09.2023 - Current
Inbound Sales Agent
Charter Spectrum
02.2023 - 09.2023
Customer Care Professional
American Express
02.2022 - 01.2023
Customer Service Representative
Omni Interactions, Inc.
10.2021 - 01.2023
Customer Service Rep/Independent Contractor
NexRep
08.2020 - 11.2022
Retail Supervisor
Durham Rescue Mission
07.2016 - 03.2019
Behavioral and Social Sciences -
North Carolina Central University
GED -
Durham Technical Community College
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