Quoc Lam
Huntersville,N.C.
Summary
Experienced and reliable Sales Associate with 27 years of dedication with proven success at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated to increasing sales by providing the ultimate customer service and experience. Worked in various retail settings with a willingness attitude to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Language
Work History
Appliance Sales Specialist
Lowe’s Home Improvement
12.2013 - Current
- Greeted customers in friendly and professional manner
- Actively seeking out customers to assess their project needs and provide assistance
- Team assist and collaboration on merchandising and setting up new floor displays utilizing planograms
- Actively participated in training new associates to maximize achieved goals of sales team
- Trained and mentored sales representatives on effective sales techniques for warranties, resulting in increase in sales closures by 3%
- Performed cashier duties in high-volume retail environment, processing up to at least 50-60 transactions per shift
- Handled customer complaints calmly and professionally, resolving customer issues in timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
- Processed and managed transactions accurately and efficiently, ensuring that all transactions were completed within established timeframe.
Appliances Sales Lead
Sears Appliance Showroom
07.2012 - 12.2013
- Established fruitful relationships with key clients and partners, resulting in increased revenues
- Participated in sales meetings with promising prospective client companies
- Maintained proven track record of meeting and exceeding sales goals
- Assisted in training of new retail staff
- Collaborated with other retail staff to ensure all customer needs were met in timely manner
- Performed cashier duties in high-volume retail environment
- Performed inventory management and control
- Reconciled incoming delivery shipments.
Consultative Sales Rep
Sears
10.1997 - 07.2012
- Responsible for meeting monthly sales and warranty goals
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in 11% increase in sales
- Handled customer complaints calmly and professionally, resolving customer issues in timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information.
Education
Graduated Diploma -
JP Stevens High School
Edison, N.J.06.1997
Skills
- Analytical Thinking
- Honest and Dependable
- Computer Proficiency and Microsoft Office
- Positive Engagement with Diverse Customers
- Team Leadership
- Cross-selling abilities
- Strong Communication and Interpersonal Skills
- Cash Register Operation
- Merchandising and Display
- Dispute Mediation
- Teamwork
- Fast learner and Adaptable
- Customer Service Focus
- Assertive
- Ability to work under pressure
- Detail-Oriented
Accomplishments
- Over 50% warranty closet rate 6 yeast in a row.
- Top warranty close rate in the store
- Multitude of customer compliments
- Top volume sale rep in dept.
Languages
Vietnamese
Native or Bilingual
Interests
Sports
Movies
Travel
Quote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee
Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programs401k matchPaid time offStock Options / Equity / Profit SharingPaid sick leaveWork from home optionTeam Building / Company Retreats4-day work weekTimeline
Appliance Sales Specialist
Lowe’s Home Improvement
12.2013 - Current
Appliances Sales Lead
Sears Appliance Showroom
07.2012 - 12.2013
Consultative Sales Rep
Sears
10.1997 - 07.2012
Graduated Diploma -
JP Stevens High School
Similar Profiles
Jacoby SchalkJacoby Schalk
Cashier at Lowe’s Home ImprovementCashier at Lowe’s Home Improvement
Zachary ArvantelyZachary Arvantely
Building Materials Retail Sales Associate at Lowe’s Home ImprovementBuilding Materials Retail Sales Associate at Lowe’s Home Improvement
Kimberly DavisKimberly Davis
Department Supervisor - PRO/ Lumber at Lowe’s Home ImprovementDepartment Supervisor - PRO/ Lumber at Lowe’s Home Improvement