Quoncentina Felder
Moncks Corner,SC
Summary
Seasoned professional with a proven track record in the care and support sector, notably with Disability of Charleston. Leveraged empathy and effective communication to enhance client independence and well-being. Skilled in team management and proficient in Google Drive, demonstrating a dependable and positive approach to achieving client and organizational goals.
Overview
11
11
years of professional experience
Work History
Habilitative Support Professional
Disability of Charleston
North Charleston , SC
07.2022 - Current
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Transported clients to appointments, social events, and other activities as needed.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Managed challenging behaviors through positive reinforcement techniques.
- Organized recreational and educational activities for clients according to individual needs.
- Encouraged independence by teaching skills needed for everyday life.
Manager's Assistant
Felder Tires
North Charleston , South Carolina
01.2020 - 04.2022
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
Elderly Caregiver
Be Well Home Care
Charleston, SC
03.2014 - 10.2018
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Responded quickly in emergency situations in a calm manner.
- Developed strong relationships with clients based on trust and respect.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Transported clients to doctor appointments or other necessary outings.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Communicated effectively with family members on progress of client's health condition.
- Maintained accurate records of services provided for each client.
- Encouraged social interaction between clients and their families.
- Administered medications according to physician instructions.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and reported changes to medical team.
- Respected the privacy, dignity and confidentiality of each client served.
- Redirected clients with memory issues, providing safety guidance protection.
- Engaged clients by conversing and participating in activities and hobbies.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Education
Certified Nursing Assistant
Patch Career Institute
North Charleston , South Carolina02-2024
High School Diploma -
Trident Literacy
North Charleston , South Carolina01-2017
Skills
Empathy, patience, great communication-skills, and problem-solving
- Time management
- Team management
Friendly,positive attitude
Google drive
Dependable and Reliable
Timeline
Habilitative Support Professional
Disability of Charleston
07.2022 - Current
Manager's Assistant
Felder Tires
01.2020 - 04.2022
Elderly Caregiver
Be Well Home Care
03.2014 - 10.2018
Certified Nursing Assistant
Patch Career Institute
High School Diploma -
Trident Literacy