Quraan Whyte
Bronx,NY
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
4
4
years of professional experience
Work History
Senior Ticketing Ambassador
Related Hybrid Companies LLC (The Edge)
07.2022 - Current
- Supervised a group of 10+ Guest service ambassadors
- Authorized returns and other transactions using a Galaxy POS system
- Maintaining the ticketing kiosks for sales and updates
- Communicating with third party ticket holders via telephone to resolve guest ticket issues.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted customers and clients to create a welcoming atmosphere.
Customer Experience Ambassador
Related Hybrid Companies LLC (The Edge)
11.2020 - Current
- Support all areas of attractions and public space of the experiences as directed
- Resolve customer service issues while delivering world class service
- Act as a single point of contact for visitors, providing information about programs and services in all aspects of Hudson Yards
- Handled cash and credit transactions at the guest service office using a POS software system.
Security Guard
Unity Security Services
06.2020 - 05.2021
- Scan incoming inmates through the lobby’s metal detector using wands
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Associate Degree - Business Management
Berkeley College
New York, NY12.2019
Skills
- Comprehensive knowledge of sales techniques and business practices
- Able to work in a fast paced environment, and the ability to multitask
- Team oriented and exceptional team leader
- Computer proficiency in Microsoft Word, Excel, Outlook and Powerpoint Presentation
- Natural ability to communicate with others
- Product Knowledge
- Customer Engagement
Timeline
Senior Ticketing Ambassador
Related Hybrid Companies LLC (The Edge)
07.2022 - Current
Customer Experience Ambassador
Related Hybrid Companies LLC (The Edge)
11.2020 - Current
Security Guard
Unity Security Services
06.2020 - 05.2021
Associate Degree - Business Management
Berkeley College
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