Qur'an Sabir
Forest Park,GA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
Atlanta, GA
11.2021 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
Fire Technician
Untied States Navy
New London, CT
11.2020 - 11.2021
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
BEST ACADEMY
Atlanta, GA05-2018
Some College (No Degree) - Film
Atlanta Metropolitan State College
Atlanta, GASkills
- System analysis
- Database management
- Cross-functional collaboration
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Professionalism and ethics
- Safety awareness
- Troubleshooting systems
- Analytical thinking
- Flexible and adaptable
Affiliations
- I have a group of friends from High School that play basketball on the weekends.
- I am a streamer (video games)
- I am currently looking to go back to school for IT
- I have 2 dogs and a cat
- I make Custom Rugs
Accomplishments
- Homer Award (recognition for Outstanding performance)
- Sharp Shooter (Navy)
References
References available upon request.
Timeline
Customer Service Representative
Home Depot
11.2021 - Current
Fire Technician
Untied States Navy
11.2020 - 11.2021
High School Diploma -
BEST ACADEMY
Some College (No Degree) - Film
Atlanta Metropolitan State College
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