ERIC MCGREGOR
Murrieta,CA
Summary
Detail-oriented Cybersecurity professional pursuing a B.S. in Cybersecurity. Experienced in managing field operations and personnel, overseeing marketing initiatives, and coordinating budget resources. Strong technical foundation in network defense, ethical hacking, and system security. Seeking Cybersecurity Analyst, SOC Analyst, Network Administrator, Systems Administrator, or IT role to enhance secure enterprise operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dave & Buster’s
Carlsbad, CA
07.2022 - Current
- Delivered efficient customer service while troubleshooting POS and network issues, enhancing customer satisfaction.
- Ensured data accuracy and operational security in payment handling and order systems, safeguarding transactions.
- Assisted in training new servers on restaurant protocols and procedures, improving team readiness.
PC Builder & Technician
Independent PC Builder & Technician
01.2020 - Current
- Built and sold custom gaming and personal desktop computers, tailoring specifications to meet client needs.
- Diagnose and repair hardware and software issues to improve system performance.
- Installed and configured operating systems, drivers, and essential applications to ensure optimal system functionality.
- Provided troubleshooting and technical support for clients locally and online, resolving issues to enhance user experience.
Marketing/Business Supervisor
McGregor Landscape
San Jacinto, CA
01.2020 - 01.2024
- Managed marketing and digital presence, including website updates, media content, flyers, brochures, and client presentations, enhancing brand visibility and client engagement.
- Oversaw marketing budget allocation and development of promotional materials, increasing client outreach and facilitating contract acquisition.
- Directed field operations and supervised crews while coordinating scheduling, logistics, and safety compliance across commercial and industrial projects.
- Streamlined communication workflows between management, field teams, and clients through shared cloud platforms, fostering collaboration and improving response times.
- Implemented cloud-based document systems (Microsoft 365) to create live schedules, crew rotations, and client inquiry tracking for real-time collaboration.
- Maintained operational efficiency by integrating technology solutions into daily business processes.
- Provided primary IT support for field and office operations, troubleshooting software issues, connectivity problems, Zoom meetings, and Microsoft cloud services.
Basketball Coach
01.2020 - 01.2022
- Coached and mentored youth athletes in competitive and developmental basketball leagues, fostering skill development and sportsmanship.
- Taught fundamentals, teamwork, discipline, and game strategy, enhancing players' understanding of the game.
- Developed practice plans to enhance player skills and teamwork.
- Conducted player evaluations to assess strengths and areas for improvement.
- Organized team meetings to discuss strategies and game preparations.
Cashier
El Pollo Loco
Wildomar, CA
06.2021 - 09.2021
- Processed transactions accurately while complying with quality standards in a fast-paced environment.
- Processed customer transactions efficiently at a fast-paced restaurant.
- Maintained cleanliness and organization of the cashier station and dining area.
- Provided friendly and attentive customer service during high-volume periods.
Education
Master of Science - Cybersecurity and Information Assurance
Western Governors University
05.2027
Bachelor of Science - Cybersecurity
California Baptist University
Riverside, CA04.2026
Skills
- Customer service
- Customer relationship management
- Customer consulting
- Sales support
- Technical support
- Team collaboration
- Time management
- Organizational skills
- Adaptability
- Empathy
- Negotiation skills
- Data analysis
- Technical documentation
- System analysis
- Network troubleshooting
- Cybersecurity fundamentals
- Windows
- Linux
- MacOS
- Team leadership
Certification
- CompTIA Security+, In Progress
- CompTIA Network+, In Progress
- Google Cybersecurity Certificate, In Progress
Projects
- Cybersecurity Labs & Academic Projects, California Baptist University, 2023–Present, Designed and secured network configurations using Cisco Packet Tracer for simulated enterprise environments., Conducted vulnerability scans and mitigation exercises to strengthen system defense., Participated in ethical hacking simulations and incident response drills in Offensive Security and Network Defense courses., Designed enterprise network infrastructures featuring segmentation and secure access controls., Monitored network performance using Wireshark to identify bottlenecks and abnormal activity., Troubleshot simulated circuit failures, misconfigurations, and remote-access issues., Developed comprehensive documentation for network layouts and firewall recommendation.
Awards
- Athlete of the Year
- President’s Education Award
- First Team All-League (Basketball & Baseball)
- A Honor Roll
- Scholar-Athlete Award
Business Economics Foundations
- Managerial Accounting, Financial reporting, budgeting, cost analysis, operational decision support
- Business Fundamentals, Organizational structures, management principles, enterprise operations
- Business Law, Contracts, regulatory compliance, liability, ethical business practices
- Professional Writing, Formal reports, business correspondence, technical documentation
- Business Statistics, Data analysis, probability, forecasting, statistical decision-making
- Microeconomics & Macroeconomics, Market behavior, resource allocation, economic cycles, policy impacts
Timeline
Customer Service Representative
Dave & Buster’s
07.2022 - Current
Cashier
El Pollo Loco
06.2021 - 09.2021
PC Builder & Technician
Independent PC Builder & Technician
01.2020 - Current
Marketing/Business Supervisor
McGregor Landscape
01.2020 - 01.2024
Basketball Coach
01.2020 - 01.2022
Master of Science - Cybersecurity and Information Assurance
Western Governors University
Bachelor of Science - Cybersecurity
California Baptist University