Quristy Jones
Clarksdale,MS
Summary
Determined and dedicated worker with strong commitment to helping customers resolve issues. Over 3 years of experience in telephone customer service, including sales, tech support, and customer care. Well-versed in major customer service software and conflict resolution techniques. Positive attitude enhances ability to provide exceptional service. Excited to utilize proven skills in this position and make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Tech Support
Empereon Constar
Arizona City, AZ
05.2024 - 04.2025
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Recruited new volunteers to assist with various aspects of ministry operations, from children''s programming to tech support
Pharmacy Sales representative
Walmart
Clarksdale, Mississippi
08.2022 - 02.2023
- As a pharmacy sales rep, I assisted customers with their wants and needs
- I am very patient and have excellent customer service
- My job required me to make sure the customers felt that our pharmacy was the most suitable pharmacy for them
Customer Service Representative
People Shores
Clarksdale, MS
01.2024 - 05.2024
- Greeted customers
- Worked in the inbound call center
- Booked appointments for clients
- Resolve customers issues
- Managed customers accounts
Medicare Customer Service Representative
TTEC
Sherman Oaks, CA
01.2021 - 10.2021
- Managing incoming calls
- Assisted customers with medical needs
- Identifying and assessing customer needs
Education
Associate of Arts - General education
Coahoma community college
Clarksdale, Ms05.2020
High School Diploma - undefined
Clarksdale High School
Clarksdale, Ms05.2018
Skills
- Empathy Expert
- Time management Expert
- Reliability Expert
- Problem solver Expert
- Advanced Computer skills Expert
- Articulate communicator expert
Timeline
Tech Support
Empereon Constar
05.2024 - 04.2025
Customer Service Representative
People Shores
01.2024 - 05.2024
Pharmacy Sales representative
Walmart
08.2022 - 02.2023
Medicare Customer Service Representative
TTEC
01.2021 - 10.2021
Associate of Arts - General education
Coahoma community college
High School Diploma - undefined
Clarksdale High School